The service was horrible, and the truck was filthy dirty. I had to walk 1+ city block to receive and drop the truck. Trucks are parked on residential street, and the dealership is on Main Street. I rather drive a little extra to a different dealer next timeKyle V.
Excelsior Supplies & Equipment
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Vancouver, BC V5K2A9
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- 3.0 Average Customer Rating
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The tm van had no rubber part on one windshield wiper and the other had a zip tie holding the wiper together. The cab was dusty and the drivers seat was torn. The clerk was courteous but I felt the I was pressed through the rental very fast but all in all it was good experience. My move went well and the clerk gave me extra time to do my move. I'm at a loss to say good vs bad experience. But I was happy the way it turned out.Blair G.
We were charged for cleaning fee of $50 without an explaination. There is also a $5 fee of safe return we were not informed. We asked but no one responded. Instead of the quoted $19.95 per day. Our total bill was $140 due to the above surcharged. We felt that we were robbed though we used it for only 4 hours and 23km. I would not recommend this serviceQue N.
Thank youJale S.
This was a super awful rental. The rental location was extremely unprofessional. I did the exchange over a workers cell phone. There was no where to park. I had to hike a few blocks to get the van. Then when I got it, there was a whole bunch of stuff in the back. The owner asked me to drive the uhaul back up to the road and stop illegally in front of the shop to unload the items. The van was dirty on the inside cab as well. It was a nightmare of an ordeal and I would appreciate a partial refund.Morgan C.