This UHAUL experience was terrible from start to finish. My pickup location was changed last minute, to a remote auto repair shop 15 minutes from my home. Noone told me that it would be a no contact key drop/lockbox. There were no instructions on how to obtain said code. I could not get customer service via phone for over 20 minutes. There was no response via the text chat option. The customer service representative was not helpful and said he would connect me to someone that may be able to better help me and hung up on me. By the time I eventually struggled through the sign in process on my own to get the code the movers I hired were at my apartment . By the time I got back there I had to pay them for an extra hour of service ($100/hr) without even being able to move anything. The vehicle itself smelled like human feces and had lots of cardboard in the front cab area. It was clear that someone had been living in it as the doors to the cab as well as the latch to the back were unlocked. The truck struggled to start had terrible breaks and could barely do 60 on the highway. It sounded as loud as a train and likely needed to be retired or serviced before allowed back on the road. The location that I dropped the truck off was crowded and difficult to park a 15 foot truck. I will never use UHAUL again. I will never recommend it to anyone else. I expect a full refund.Alyssa S.
Bunnells Auto Body
(U-Haul Neighborhood Dealer)
Uncasville, CT 06382
- Mon–Fri7 a. m. - 4 p. m.
- Devolución del cliente 24 horas
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Uncasville, CT 06382
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Although the cab and box were clean, the windows were dangerously filthy and there was no windshield washer fluid. Of course this became apparent once the sun went down and the trucks' headlight spit out 2 tiny line of light. The glare was horrible. Also the terrible squeaky belt serenaded us the ENTIRE 3 hour drive, and did not add to the faith in the vehicle. Fix those issues, and it will be a great experience, and much less dangerous (especially night driving).Dylan A.
Truck had less than a quarter tank of gas. The back of the truck looked like it had been used to haul dirt and debris and has to be cleaned before use.Michael T.
It took me an hour to retrieve and I has to go out of Mt way and pay fir extra miles because at the norwich storage she guaranteed me a truck and took my credit card information and I asked if there was anything to do and she said no you are all set wait for a text or email from uhaul but she said I was guaranteed a truck. Good thing I call as she only gave me a quote and not a reservation as she guaranteed. I had to scramble to get a truck also asked for a dolly which apparently was not available and I was never notified. I was not informed truck did not have a ramp which I have never heard of and hindered my move. It was the most horrible experience ever.Sherry D.
Was not informed this was not an official Uhaul location and would be charged extra but was directed to drop off here.Dillon N.