The place was completely abandoned, no one was there and I didn't feel comfortable leaving the vehicle there, ended up going to the U-Haul center up the road and the people there were extremely helpful and understanding. Please remove Pacific Highway Mobil from your drop off locations, it was VERY sketchy.Joseph R.
Pacific Highway Mobil
U-Haul Truck Share 24/7© Location
Tigard, OR 97223
(In Town 24/7 rental only)
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- 2.5 Average Customer Rating
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This location was absolutely terrible. It was at a gas station that was not in service and that had homeless people sleeping on the curb and peeing on the gas pumps. There were abandoned cars in the same lot and a lot of trash. This all would have been ok if I did not have to hang out at the location for 3 hours while I was supposed to be setting up my new apartment. This is because the pad lock that I was supposed to lock the keys into the back with was jammed (4 letter code stopped working) and I was stuck on the phone with UHaul until they came up with a solution. I also lost $25 in gas, as I went to the pump and filled more gas than I used ($10 out of pocket) but was still charged a $15 fee because the odometer wasn't at the exact spot as before. How am I supposed to know how much to fill to get it perfect? Why was I charged an extra $15 while I spent 3 hours in the sun in a dangerous lot because of the pad lock being jammed and none of the phone attendants having any idea how to check out process worked at this location?Ryan M.
air pressure was low in tires. Other than that it was great having this option available last minute.Matt R.
Picking up a U-Haul at a remote location was one of the worst experiences I have ever had as a consumer. After setting up a U-Haul account online with my address and credit card, I thought the actual pickup would be smooth. I had the app set up but didn't have location services turned on. It still said I wasn't near the truck even though I was standing next to it in the rain. I used the Safari browser to log in but needed to set up location services for Safari. After I did that, I needed to take a picture of my license front and back on a rainy bumper. A picture of myself and then I needed to set up an alternate contact who needed to answer the call in order for me to access the code for the truck padlock. I entered my wife's phone # but the call comes as Robocall and she doesn't answer. I'm standing in the cold rain while trying to navigate all of this with U-Haul support. 75 minutes after arriving I was able to open the truck. When I rented the truck, I assumed I was picking up the truck at the Tigard center but choosing a simple pick up the truck remotely added a great deal of frustration. I emailed Ben Blair who said he would follow up with me. I have not heard from him. I would rather stand in a 30 minute line indoors instead of the cold and rainy experience I went through. Feel free to contact me if you care for more details 503.460.7724Tom F.
Ben was fantastic and easy to work with. I really appreciated him being willing to help me out even on off hours. Thank you.Mark F.