This was by far the worst experience with Uhaul I have ever had. First they sent me a text, because I was late picking it up, and informed me that it was in jeopardy of being canceled, I called back less than 10 min later and it was ALREADY "gone" we were told we had to go to another location to pick one up 3/4 of the way across town we received a call that that one would only be available for 1 day, res was for 4 moving to NC, so then we were told to go to another location 2x further, the oppisite direction. We decided to call to make sure there was no screw up and we couldn't get a hold of the location, tried again, no luck. Called the res center back and the girl told us she encountered the same problem, but FAILED to communicate that to us, she suggested that we go there anyhow and she would get a hold of the site supervisor and have them meet us there. We went and he was there, a long with 4 other people needing to rent equipment. There was NOT even an office at this location, he was doing EVERYTHING on his cell phone, there was an office we were sitting in it. While we were sitting there another customer came to get his reservation and was told it was not there EVEN tho his reservation showed that location he was told yes that was correct but he had to go to the other location to get it! Once all this was said and done we were told our original reservation was still at the original location that it had only been taken out of service for inspection and that we could have gotten it. 3 hrs of wasted time. One gentleman at the site was very helpful and a pleasure to deal with as for the rest of the experience....NOT SO MUCH!Myron D.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Tampa, FL 33614
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.5 Average Customer Rating
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I was over charged. They will not call me back.George T.