I made my reservation with U-Haul two months in advance. I was scheduled to pick up my trailer on a Saturday morning and received a phone call at 5:30 on Friday evening telling me that my 6x12 tandem axel trailer was not available. Your representative told me I could get a 5x8 single axel which was unacceptable ( would not have been large enough ) after 15 minutes of me explaining that I had verified the 6x12 trailer's availability with the original pickup location (Port Saint Lucie, FL) he put me on hold for 20 minutes while he tracked down a trailer an hour and half out of my way in Sunrise Fl. I was very upset with the way U-Haul handled this matter and felt as if the representative could have cared less about my situation and the fact that I had people scheduled to both load and unload my belongings. The only thing that was done right was the service I received from the pick up and drop off locations. When people rent from U-Haul they expect the equipment to be there when promised and not to be told SORRY but we don't have it available, especially when reservations were made so far in advance and two follow up calls were made to confirm.
Steven L.
Crush N Puff Smoke Shop
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Sunrise, FL 33351
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