It was the worst experience renting a U-Haul. The truck had no gas. The passenger mirror was extremely lose making it a hazard when driving. The U-Haul was extremely dirty so I had to sweep it before loading my stuff. The app would not allow me to complete the drop off. Therefore charging me for 3 days instead of 5 hours. I have called multiple times about getting a refund for the days I was charged and didn't have the vehicle, but I keep speaking with customer service who keeps telling me that they have created a case number and a manager would be contacting me. Haven't heard from anyone. Will be calling tomorrow again.
Silvia C
HondaCraft
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Sunnyvale, CA 94086
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Otros servicios de U-Haul
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- 1.5 es la calificación promedio de clientes
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The setup is 5 lock boxes from which to get a key. The people there claimed that you needed to do the rental on the app and that it would tell you which lock box and its code. We did the rental on the app, which is just too badly written to believe -- was unable to get the second driver on the contract - started but then it switched to a different path, and no way to go back and fix it. Finally called and the online person said that the people at the location would know which lockbox and how to open it. I had to argue with them for several minutes until they were willing to help. They had to open four of the lock boxes to find the key. A wretched experience. And the location looked completely rundown - nearly abandoned. Unworthy of a reputable nationwide brand. They also didn't have the pads and dolly that I'd ordered.
John Bovercharged just because it’s not your regular location. I requested dolly while booking which was not there in cart when I picked up. upon reaching the storage I asked about dolly and they said that we won’t charge for dolly disregarding any inconvenience that caused.
Jose FThis location overcharged for two days
MENGLEONG Uself checkin-out from app is not working smoothly and had issue with counter alignment
Qianli Z