Company was very accommodating to the circumstances of the need of a local rental. Originally put in for a pickup, unfortunately the pickup truck was not available and I was redirected to a cargo van, which worked out quite nicely. Great location! I was very satisfied with my rental.
Miranda H
Kokomoz
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Staunton, VA 24401
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Customer Reviews
- 4.0 Average Customer Rating
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Thank you KOKOMOZ! A great rental experience.
michael mI originally asked for a different location to pick up at, but when I arrived my reservation had been changed without notification. Also I was charged for the insurance but did not want the insurance. Very disappointing.
Kelly MSuper friendly and very accommodating. We had an issue with a truck, not returning on time, and we were taken care of like we were family. Really awesome people.
David SPassenger side door was jammed shut so we had to enter the passenger through the driver side door. A minor inconvenience but it wasn't explained to us prior to reservation. The drop off procedure wasn't thoroughly explained either. I dropped the keys in the Dropbox and afterwards wondered how to they'd be able to tell if I dropped it off in the allotted time so off a whim I decided to recheck my email and discovered a whole process of picture taking and odometer documenting after I already dropped off the keys. I over shot the gas and overfilled so some sort of reimbursement would be nice. The biggest gripe of all, and I attribute this to just a Staunton quirk (Stauntonisms I'm calling them) the GPS location for the store directs you to a little building, Uhaul emblazoned on the front, surrounded by Uhauls so it's obvious enough. Is this where you get the truck? No. It's a friggin vape shop half a mile down the road with a little tiny Uhaul sticker on the front door only visible when up close. Most moronic thing I've ever seen or one of the most since this is common place for Staunton. Met a guy from New York picking up as well absolutely lambasting the lunacy of it.
Daniel D