Location and people great. However, your reservation service (phone) is terrible - so many mistakes and so long a wait time. I had to call at least 4-5 times to get my reservation straightened out and then when I returned - someone on your end had changed my days from 4 to 1, although my return date was 4 days (correct). I actually returned it 2 days early and you guys charged my Credit Card a second time for one additional day. On the phone for 2 hours last night. First guy was full of you know what and tried to tell me the charge was pending. Was not - actually was a second charge - confirmed by my credit card co. - anothter call and 45 minute wait. Then the guy I spoke with was rude, would not let you get a word in, and I finally demanded someone else - got a nice lady but she could do nothing - had to refer it to a regional manager and I think it all got worked out for my credit this morning although she told me had up to 72 hours to respond. He did get on it this morning but had it been 72 hours - thats completely unacceptable. So the truck was good, people where I picked up and returned - excellent. Your people - extremely poor to say the least.
JOHNDWIGHT M.
Moving Truck Rental in Staunton, VA at AMG Fleet Services
(Distribuidor de U-Haul del vecindario)
Contáctanos
907 Richmond AveStaunton, VA 24401
Services at this Location:
Location Hours
- Lun. - sáb.: 8 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Staunton, VA 24401
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
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Camiones para mudanza
¡Tenemos la mayor selección de camiones nuevos!
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Remolques y remolcado
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
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Suministros de mudanza
¡Venedemos cientos de productos para que las mudanzas sean más simples!
Comentarios de clientes
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 5.0
I like AMG the best out of all the uhaul rental places in the area. They're super easy to work with and always have clean, well maintained and operational vehicles & equipment.
ADRIENNEHANNON W.- Rating:
- 5.0
I highly recommend this uHaul location. The service is always exceptional.
MIKE S.- Rating:
- 5.0
The unloaders I had scheduled through uhaul were over an hour late. My family had an appointment we had to make so we ended up unloading the majority of the truck ourselves. The unloaders were here for less than 30 minutes and only moved a couch and a dresser. We did everything else ourselves because we couldn't be late to our appointment. Could I please have a refund? I'm willing to compromise and pay for one hour
Kathryn H.- Rating:
- 5.0
Originally requested a furniture dollly but there wasn't one available when I went to pick up my rental. The manager replaced it with a utility hand truck at no additional cost - it was a good call. This is the second time I've dealt with this location. Will definitely return for any other rental needs.
WESLEYALLEN R.- Rating:
- 5.0
Wonderful experience great people
MARTINRICHARD C.- Rating:
- 5.0
The entire rental process was excellent. The van even had the new smell. Would definitely recommend renting from AMG fleet services.
Laurie T.- Rating:
- 5.0
Clay is the man. Super helpful. Thank you.
Thomas C.- Rating:
- 5.0
Superb customer service
JENNET I.- Rating:
- 5.0
Very pleasurable experience - will definitely go to them in the future for rentals!!
WESLEYALLEN R.- Rating:
- 5.0
Thank you for making everything stress free!
Jenifer T.- Rating:
- 5.0
This location is great! The trucks were pristine and seemed brand new. The customer service was excellent and the process super easy - would definitely go there again.
Kirsten S.- Rating:
- 5.0
I received excellent service from Scott at this location. He is professional, honest and extremely helpful. It is always a pleasure doing business with him.
MIKE S.- Rating:
- 1.0
The location and the truck were fine. My problem is with the useless insurance you sold me. I bought insurance from the location on the rental through Repwest. During the rental I had a collision, Repwest says the insurance does not cover the damage and that I am responsible for the damage. They have sent it to a lawyer, I am disputing their assertion. However should a judgement be found against me I intend to bring a class action suit against U Haul as I assume that I am not the only customer who has found themselves in this situation.
Robert W.- Rating:
- 5.0
Always a pleasure doing business with Scott. He is always professional and very helpful.
MIKE S.- Rating:
- 4.0
Did not have packing blankets in the truck when I arrived to pick up, and unable to locate any at the time of pick up. Thankfully they removed it from my bill. I removed the snow from the windshield while the rep was looking for blankets, Incredibly friendly and incredibly personable. Thank you for wearing masks.
THOMAS C.- Rating:
- 5.0
Scott is very helpful. I always prefer do business with him when I'm in Staunton. I highly recommend.
Mike S.- Rating:
- 5.0
Very pleased with my experience there, will definitely be back to rent there in the future when needed
WILLIAMBENJAMIN V.- Rating:
- 5.0
Above and beyond!
Karyn L.- Rating:
- 5.0
Nothing everything was great
David B.- Rating:
- 5.0
It was a pleasure meeting Scott and the Uhaul truck was perfect..I really appreciate everything and the business being here for our community is great.Thanks so much and hope you have a grreat day, Bridget
BRIDGETMARIE G.- Rating:
- 1.0
Make sure the customer gets the truck they reserved.
BARRY B.- Rating:
- 5.0
Very customer friendly
Douglas L.- Rating:
- 5.0
The people here were awesome! Friendly, helpful, kind--especially during a time of stress as we were starting in a cross country move.
Kajsa A.- Rating:
- 4.0
at pickup didn't know but 6x12 trailer had mix of single axle and dual axle wheels and tires causing trailer sway. drop off dealer noticed it immediately on return. oujsie of that, good experience.
GILBERT B.