The website reservation system needs fixed. When stating where we were taking the u-haul, the website gave suggested drop off locations and said it would confirm with us two days prior to pickup time. Therefore, we did not choose a drop off location at the time of reservation. The pick up location was confirmed a day prior when the location was changed on us, but the drop off location was never confirmed and instead the most expensive and inconvenient location was chosen for us. We were able to change the drop off location, but still had to pay the more expensive charge (even though the second location was less expensive up front) and was told we would be charged another fee for changing the drop off location. Very unhappy with the experience.
Connor E
Flying W Pallet
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Idaho Falls, ID 83401
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Customer Reviews
- 4.5 Average Customer Rating
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The pick up was unusual but the worker was very helpful.
Phillip S