When we chose our drop off location, I did not know it was a self check out location. I told the place we rented from that we wanted an in person drop off location and he was wrong. The young lady at this self checkout U-Haul drop off location was extremely helpful walking us through the self check out process. It took a long time. We were charged an extra $55 for additional miles that I didn't agree with but paid anyway to complete the process of returning the U-Haul. That's on U-Haul not this location. I would recommend this location because of the excellent customer service for those tech savvy customers who understand self check out and return. But for those who are not tech savvy, I do not recommend a self check out location. It was ultimately the rental place that made the mistake not the return place.
LORI G
Fays Cafe
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Albany, OR 97321
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Customer Reviews
- 3.5 Average Customer Rating
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Self service is a pain and will not recommend to others. Gps location wouldn't work, the uhual app didn't work had to go through the website for service.
ALAN LThe people were great as was the quality of the vehicle but that kiosk thing was awful to try to use..I had to get help multiple times..I just want to pay a human and get keys handed to me from a human...the kiosk and computer was awwwwffffuuuulll and time consuming!
Lisa D