Great customer service.
MOHAMED E
Restas Car Care & Rentals
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Somerset, NJ 08873
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Otros servicios de U-Haul
Comentarios de clientes
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It was a terrible experience with U-Haul. The app took 45 minutes to get to work even though they extended my time for the rental I didn’t need it, but I think I should get a credit for the inconvenience.
Damion TTruck keys were not properly placed in the lock box. I was not able to retrieve the vehicle via the app like I was supposed to. I sent over 1 hour on the phone with uhaul trying to fix the issue. Once in the truck there was a mess of spilled, sticky soda I had to clean up and the windshield seems to have never been cleaned. When paying a premium for a rental I expect it to be clean and ready to go. I have already spoken to uhaul about this for some sort of price adjustment and I was told I would be receiving a call. Still waiting.
JOSEPH HThis complaint is strictly for U-Haul and not for Restas, there was nothing wrong with the actual location pick-up location. The gas station attendees had no control over how you manage your rentals. The issue lies in the process of trying to pick-up the actual vehicle. Everything had to be handled via the U-Haul app, which did not work at all. When I tried getting in contact with an agent it forwarded it over to a useless teleprompt service which was no help at all. The app finally gave up and said to do the process on their website instead. Then after all the verification codes were finally sent and done with, I was required to give the phone number of someone else so that they could call and verify who I was as well. The whole process was lengthy and convoluted. We ended up being almost an hour late to our location because of how inefficient this process was. Thankfully dropping off the rental was much simpler and just required photos to prove we left the rental in good condition.
Michael FNo one was willing to help at Restas Car Care. If they are not interested in u-Haul business then why they have this facility of rental at their place. Earlier I had requested for Edison location for pick up but that location was changed to Princeton and no one called me about that change the day before pickup (Jun 27th). Also when I went at Princeton Location (Airpark Rd), the person was very rude and vaping. He was not willing to give the truck even it was booked as roundtrip and drop-off was that same location for ($100 with $85 discount). He was overcharging me almost $277 and was in hurry to close his shop. Not sure why u-Haul gave that facility for rental to him. He lost the business due to his attitude. Later I had to call u-Haul and got the Somerset location. All this mess wasted my 4 hrs. If u-Haul doesn't have truck available on pickup day then why it is reserved before 15th day back. Also if you are changing the location then why can't it be asked which location is suitable for customer few days before pickup? It is very unprofessional to do this at 11th hr and customer will not be having any other option. Ideally u-Haul should have refund the amount as this was not the service expected by 1st time customer.
Vishnu K