Nothing, great serviceRICHARDT T.
Moving Truck Rental in Simcoe, ON at Simcoe Convenience & Food Mart
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Simcoe, ON N3Y4M3
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 2.0 Average Customer Rating
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First off, the hours of operation of this location, considering it's a convenience store is bizarre, not opening until 10:00 AM on a Saturday. On top of that, the staffer who was to open the store showed up late (10 minutes waiting out front) Then returning the vehicle at approx. 1:00 pm, the location was already closed for the day, so had to drop the key off. Got my receipt and noticed they charged for the use of utility dolly, and it never had the tag removed, so had to call them back to get them to correct the invoice. This whole experience left me rather dissatisfied with the entire process. Sorry UHaul, you should be holding your agents to a higher standard. If they can't operate within decent hours, should they really even be representing your brand?Daniel A.
Took us 2 hours to pick up this rental! I'd rent from a competitor in Paris next time--even though it's farther away, the rates are better and will likely take less time overall.Layla R.
Sales people have a HUGE language barrier. Very long and painful process to check in and out.DEBORA W.
This was the worst case of customer service I have ever experienced I was to pick up at 10am and did not leave until after 11:30 as I was left alone to dig the unit out of ice and snow. Quote from attendant was, "good luck, I hope you can get it out" Upon leaving, I had to stop at service station to put windshield waster fluid in. Upon returning the truck, I was asked to move it to a better parking spot (this should not have been my responsibility. I returned the truck at 7:00 pm same day and had to fight with attendant as they tried to be me for over 2000 kms traveled. Actual amount was 349km. This took another 45 min to get straight. I will never use this location again, and likely will not use Uhaul ever again because of this experienceKEVIN F.
Use another proprietor to market your services. Rude. Truly ignorant. Would ONLY give my invoice for mileage charges. She kept saying she emailed invoice. Yes the mileage one for $50. but no contract total cost. She raised her voice to me adamantly saying she sent contract email. I showed her my triple credit card pending charges and she said and I quote, â€œThat's Uhaul charging me.â€ Ok then why does it say Simcoe Convenience charging me? HELLO!! The names Billy Hunt not S C. I could go on but bottom line is I was doubled charged and she SOMEHOW sent email to me while I was standing in S Convenience. Looking her in the eye I said it's not here. Look!!! She was from India decent. So unprofessional and I'm a self-employed who treats EVERYONE WITH RESPECT . Even her which was hard. Funny how she couldn't send an invoice AND I was double charged. Ya.... Ok. Regards, DoveritePaul B.
Not much to say. Used remote drop offJennifer K.
Equipment was clean but not maintained: check engine light was on all the time I had it! Although I ordered a truck at least 6 weeks in advance, I never got the size I requested and went thru three different location before final pickup. Certainly not up to the standard of the location I ordered it from and had excellent service from them.ROBERTW P.
I went for the prebooked pickup time and the vehicle was not available. I had to wait 3 hours to pick it up. I will not go with uhaul again.Helena B.
THE TRUCK WAS FILTHY. Not wiped out, AT ALL, and during Covid, BRING YOUR OWN CLEANING SUPPLIES? Also, Don't bother doing anything beforehand online - she'll make you do it all again. Seriously, during COVID, I was trapped in their tiny enclosed store for 15 minutes while she re-did everything I already did online. THEN she wouldn't do a walkthrough around the truck, so I took a video of it instead. It was ridiculous. It was like she was being as difficult as humanly possible.Susan H.
I will never rent from uhaul again! ABSOLUTLEY price gouged! I was lied to right up until i paid for it. This gentleman was not transparent, was not clear on what he already knew what was going to happen. He never once told me the truth about price/km!! So disgusted in how i was charged! If he was truthful right from the start i would of said no! Instead he raped my credit card!Prem P.
Make sure the size of truck ordered is available a week or so before the move date. I am going to have to get another one to get the rest of the stuff still at my other house and it is a 5 hour drive each way to go back.Jane T.
I called to address our charges as they were more than we were quoted. I was on hold for over an hour and then a machine kicked in to take a message. I left a message requesting a return call over 24 hours ago and still, no one has contacted me.Deanna T.
Very friendly and helpful staff! The van was in good condition but a wee bit dirty in the passenger cab. (ex. crumbs on seats and on dashboard; lots of dried mud on the floor). It didn't bother us for our needs...but just don't want to get blamed for it ourselves! LOL Not sure who is responsible for that?Andrea M.
Both man and woman are very hard to be nice too. I tried but when they tell you to sign off on the truck as is and the truck has many more dings and dents than the pictures show it is hard too. Inside of truck wasn't and looked lile it hasn't been cleaned in weeks. The male just kept trying to add things to the final bill with no reasoning behind it. Wanted the truck by 9am and he made me wait for an additional 45 mins past that time. Made no effort to apologize or show understanding when it came to not having the orginal items I reserved. Just rude and unpleasant. I won't be back if I can help it in any way.ROBERTS E.
At the time of the telephone booking, have your telephone representative mention the pick-up location. The pick-up location was sent in an email. When I called in to speak to another representative, I was informed that no other pick-up locations were available. Information, such as vehicle condition had to be sent from my (the customer's) mobile device. Photos of the vehicles condition should be submitted by the U-Haul representative when conducting a walk-around with the customer. The U-Haul representative should offer the option of either an electronic or paper receipt. The receipt info was only sent via email. No owner or maintenance manual was available in the vehicle to help me orient myself to the vehicle features or safety equipment. None of these issues helped me feel 'secure, convenient, or safe'.WILLIAMM R.
Not much you can do with the covid19 but my experience was good Van was clean and people at location friendly.Mary D.
Front end very loose. Didn't run well at all. Engine has a bad missrick S.
They charged us for another day rental when we had already paid for the one way rental in Hamilton and the man and lady gave 2 different reasons and the man was rudegishela A.
telephone support service was very helpfulEric H.
Have better signage to let the customer know where the darn place is. I won't rent from u-haul again!john F.
Expensive! Discount is much cheaper, they offer unlimited kmWilliam K.
They did not open at 9 am They opened late 9:22 amMichael O.
Better signageKevin M.
The truck was filthy in the back I picked up a full garbage bag of trash before I could use it it was absolutely empty in fuel put $40 in it to bring it to quarter of a tank I just realized I got the bill and they had the wrong mileage to start I only put 30 Miles on the truck but was charged for over 60 I have rented many trucks from U-Haul and this was the absolute worst experience ever you should shut this location down a very dissatisfied customer on this rentalGary R.