Beware of the U-Haul online reservation system scam. This location is open only on certain days or by appointment. When I dropped of the equip., the lady who answered the number I called that was on the office door said to park it next to the two trailers that were already there. U-haul charged me $346.68 extra because they said this was not the location on the contract. But this is the location I was told to return to on the online reservation system. Easy $346.68Dana S.
Moving Truck Rental in Shell Rock, IA at Storage Units LLC
U-Haul Truck Share 24/7© Location
Shell Rock, IA 50670
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Siempre abiertos en tu smartphone
¿Qué es 24/7?
Es la forma en la que te permitimos retirar tu camión en cualquier momento, de día o de noche, utilizando tu dispositivo móvil. We are always open on your smartphone to Make Moving Easier©.
Alquileres locales para mudanzas de ida o en la ciudad en Shell Rock, IA 50670
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
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I ordered from cedar falls and was told I had to pick up from she'll rock. I was not told anything about a virtual pick up and I waited for an hour for an employee to show up, and when they did, they basically said just log in to my account. I didn't have one and it put me way behind on my move. Then to top it off I was charged extra for milage from the pickup location being so far from where I needed to be.Ben B.
Make sure the truck is clean at pick up before charging me afterwards for a cleaning fee!DAVID B.
Clear Lake location verbally confirmed a drop off location in Shell Rock. Since there was nothing listed on the contract we figured that was accurate. After we spent all day moving we dropped the trailer off in Shell Rock very late. There were three other U-Haul trucks there and we had dropped a truck at this location before. The next day we got a voicemail that we were in breach of our contract as the trailer was due at 9am and was not received. After several frustrating and rude conversations with staff (Gina specifically) to both me and my father (as he had the vehicle with towing capability). They made us go back to pickup the trailer and deliver it all the way to Waterloo. Over two hours out of our way on a Sunday. This was the worst experience with U-Haul we have ever had in over 40+ years of moving. None of our family will ever be customers again in the future.Rachael S.
I was late10 min with returning the U haul and I got charged for a day had to pay for 100 miles twice not very happy with anything with this would like my money back. I have rented u-haul before satisfactorily. But am disappointed with this experience.RICHARD S.
had to repair hitch be for us rent it 24hours toke it back saturday at 2:45 goy charged 20 $ late charge . i have a repair shop u hale well get a repair bill for 65$ never rent againJAMES J.
Don't waste people's time when they are trying to move. When called customer service very slow to 25 min on the phone.Chad B.
My pickup was delayed at least 30 minutes due to computer issues. The personnel that work here are very nice.Ryan N.
Very nice lady. This place will always be 1st on my list!!! Thank youGordy H.
the $19.95 rate is false advertising the coast was will over that. will not us Uhaul again.CONNIEJOJOHNSTON L.
Person here tried without success to get me the allowed miles for my trip. Was 46 miles short before I even left. In times past I was allowed 3 days for the same trip now it's only 2. No criticism of the woman running this place, she tried to help me but had to go along with what the home office decreed.Michael P.
Not a thingDean B.
The location is way out of the way of the bigger towns. $19.95 advertising for truck rental is very misleading. $1.00 per mile in addition is outrageous, especially when gas is not included! And then to have an additional charge to return to a different location! This will make me re-think renting a U-Haul again. Great concept, but too expensive.Donna B.
Very great location easy to pick up fromGary S.
The "Corp. Staff" kept changing the drop off location on me until I put my foot down. This location had limited morning hours on Sat. and not open on Sunday. Fortunately U-Haul has the remote check-in process which saved me from going way out of my way to drop off the trailer. The online check in procedure was a bit confusing to start with for a senior, but I was able to finally figure it out. Then it went smoothly.gregory S.
If using this location make sure that if they're open and the doors locked you call the number on your contract. Personnel not always on location. We didn't know this and we were there for a half an hour trying to figure out how we are going to drop off our truck because their online system would not hook up to my phone to verify I was at the correct location.Kara B.
The trailer return process would not work on my Android phone. It would not recognize my location even though location services were confirmed to be on. We had to use an iPhone.Paul G.
Everyone I dealt with was friendly and helpful!Randy R.
The owner of this location was extremely helpful. She is on location and had us hooked up and ready to go in seconds. Very friendly and even allowed us to leave a vehicle there for a short period of time until we returned the trailer. Will go out of my way to use this location for any and all future needs!!!Shannon S.
They did not know I was coming and didn't have the moving cart and pads loaded. Not sure this was their fault though. When I called they were very responsive and helpful.DANIEL V.
Charged for cleaning? i am not aware of anything that needed cleaning. I thought the truck was returned as it was given to me. and that is clean! not sure why I was charged for it?matthew M.
My experience booking the truck was very difficult. The first over the phone booking, was for all intents was worthless. I had to follow up on a call to get the correct truck , and time. I tried to book on the web site and it kept timing out.Steve B.
Muddy, gravel parking lot. No clear place to drop off the truck. Not conveniently located.Chuck V.
All perfect!Christopher P.