The truck had steering issues and had about 3 inches of play. I called U-Haul and they said I would have to call roadside. I was a ways away from where I pick the vehicle up so I call roadside and they said they would have to send someone out to try and fix it. I said I don't have time and asked them to find me another truck around where I was and they refused and said if I turn the truck in somewhere else I would have additional charges. I said forget it and I'll just drive the truck! Finding me another truck I'm sure would have saved your company money rather than having to send roadside! I just could not believe the lack of customer service. I expected to rent a reliable vehicle and I didn't have time to wait around for roadside! Very poor way to deal with a situation like this!Benjamin L.
Adams North American Repairs LLC
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Shelby Township, MI 48317
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- 4.5 Average Customer Rating
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The truck was clean but not in good running condition. The truck didn't get into drive or reverse easily. The passenger side mirror wasn't able to adjust. I don't think the gas gauge was working either. During the entire time I had the truck it didn't move not while driving or when I put gas in itBrandon B.
Very good people very good place and good customer serviceRONY B.
I met none of the staff, as we parked the truck after hours.Richard R.
No camera on the back.Raymond S.