Nobody was there to help me abs did that reason I was charged more money and if someone was there that would not have happened abs I think I should get a refund because I could have fixed that problem
Donna Magee
Shelby Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Shelby, NC 28150
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Customer Reviews
- 4.5 Average Customer Rating
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I rented a U-Haul to travel roughly 50 miles to pick up a few heavy items to bring back to my home. I did the self pick up which was great for me because my work hours are odd. Uoo pon getting into the truck I was overwhelmed with the smell of cigarettes and the sight of crumbs from the previous user. As soon as I crank the car on, the check engine light comes on. I bring my truck home, open the back and realize this truck is filled with someone else’s furniture items. I call the 24/7 U-Haul help line, after about 30 mins I speak to someone who says that if the truck is running fine, I should be okay to use it and I won’t be liable for damage to these furniture items. The following morning, I drive the truck to my destination into the loading dock, sure enough the truck cuts completely off, and proceeds to cut off 3-4 additional times after that. Luckily I was able to make it home, I assume there is a problem with reversing the truck or something. Unfortunate experience at this location.
Sharikah PattonCharged extra
Casey AllenIf all Uhaul locations were as professional and courteous as Shelby Storage, you would never receive a complaint. They are a 10 in my book!
Bill WINTERIf I could rate U-Haul overall I would rate it poor a 0. This location and site manager were amazing to deal with. I had a reservation to pick my truck up on Friday for mobile pickup. The truck was no where to be found I was reserved to three other locations without consent that were over an hour away from my location. U-Haul hung up on me twice during 15 minute duration calls. They did nothing to apologize or rectify the issue.
Caleb Kraft