Generally speaking everything was smooth. The check in process was easy. Feedback: I reserved a unit online and didn't realize I was required to be onsite exactly at the time - the website did not make that a clear requirement nor did the confirmation email. I arrived at 10am vs. 9am and I was guilted repeatedly by the person who checked me in. He made it clear when his boss called during the check in process that the he was dealing with a customer who arrived late. It just seemed unnecessary. I was also disappointed that for my 24 hour rental, the clock started ticking an hour before I actually picked up the vehicle (again this was not made clear on the website). I had rearrange meetings the following day so I could be there right at 9am vs.10am to drop the vehicle off and then it turns out I was dropping keys in a box and I don't think the timing really mattered. I've rented lots of vehicles in my life and this was an unusual experience.
Sheri M
Northgate Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Seattle, WA 98125
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Van had a weird odor/smell. Everything else was easy and good
Louis TThank you Brian for the excellent service you provided.
Nelson GBrian was great!
Andrew LWhat an amazing service you have! I was truly impressed by the professionalism of the team, the immaculate condition of the van, and speed of checking-in / checking-out and getting my receipt. Other businesses should learn from UHaul! Your process is completely straightforward and hassle free! Big thanks as well to Bryan & team for your friendliness and making things so easy. I am a very happy customer. Thank you!!
PAUL D