April was amazingly helpful and a pleasure to work with. She had a calm, personable and professional demeanor that made this transaction feel effortless. Thank you!
Jay Markham
1st Ave Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Seattle, WA 98134
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Best Uhual service I have ever had. Agent at the location was exceptional. Thank you
Barrett McBrideWe were forced to change our location bc the manager at the Rainier location was horrendous and refused us service accusing us of being drug addicts bc ny husband looks disheveled and walks with a limp and has long hair. What he failed to inquire was that my husband is ailing from stage 4 colorectal cancer and two hernias. We've never been more humiliated in our entire life! This won't be the end of it. This is a violation of the Americans with Disabilities Act and were planning on filing a civil suit vs him and Uhaul if they don't promise to terminate him immediately! Otherwise, everyone after that at the new pick up and drop off locations were wonderful! Could not ask for better service!!
amy GottschalkCustomer service and communication was exceptional!
Mason MoorheadNeither the app nor website would allow me to complete the after hours check in. A page showed that said to follow theses steps “make sure vehicle is locked and personal items are out, the vehicle is parked legally, and the keys are returned to the drop box.” All of which I did and I was charged a $20 admin fee for not following the proper check in procedures (which again I attempted multiple times). The staff at this location was friendly and I have called customer service but have not been helped any further with this issue. The customer service agent I spoke to was also friendly, but they could not get their supervisor on the phone and I have yet to hear back from anyone regarding the matter. Charging an admin fee for a procedure that could not be completed due to issues with your app and website is unfair and there should be regulations in place to keep companies from penalizing customers for their technical issues.
Aaron Butler