No signal for internet to pick up and turn in truck. Signed up for counter service reservation but nobody present and needed internet. Truck was suppose to have dolly in it per reservation agreement and payment for it but it was not. Even though associate told me on phone he "thinks it should be in there". Had to go to different uhaul across town to get dolly. Finally was able to start moving 4 and a half hours after my reservation was made for, due to lack of proper communication and service on uhaul's end. This also caused the rental to go into overtime.john A.
Moving Truck Rental in Scottdale, GA at B R S
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Scottdale, GA 30079
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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My experience at the location was outstanding! The gentleman who greeted me was very friendly and helpful. He provided great customer service that helped me checked out my check out my truck and I was able to get on the road in record time.RONNIE A.
I never received an email or text or call saying my pickup location was changed. I went to the original place and then we had to call uhaul together to figure out what was going on. I went to the new pick up location and it was an abandoned building with a phone number for service. I called the number about 20 times and the voicemail was full. I called uhaul and the rep had to call 3 different numbers to finally get an answer as to what to do for me. This was a horrible experience and the worst I've ever had with uhaul... Or with any moving truck company for that matter. Absolutely ridiculous.SANG Y.
Gas cap lid was broken and I couldn't remove it to fill up tankAzim K.
This was a miserable experience. I reserved online, but when I arrived the door was locked and there were no instructions. However, after I was there 10 minutes a person came out, took a key out of a drop box and put it in a lockbox, said â€œCOVIDâ€ and webt back in and locked the door. He didn't offer to help! I called U Haul, was on hold for several minutes and finally talked to someone who told me to watch video that she then sent me! Incredible! TO THE CEO OF U HAUL : This online process is horrible. Way too many steps; way too much information gathering on the renter. You need to set this up like car rental companies operate. Much smoother process needed. I could go on with needed changes to your website, locations, and customer expectations and disappoints. Call me.Daniel D.
Don't send me to a different location 30 miles away after you have confirmed a location close to my storage unit. You cost me an extra 60$ in uber fees and 2 hours of drive time.Eric K.
This is the second time in a row I had to wait outside to get the keys. It took more than 30 min just to pick the key. The first time happened in a different location. For sure I am not coming back to this location.Biniyam K.
It's hard to know where to park. When I returned my vehicle, someone had parked their car in front of the building and it was unclear where I should go so that I did not block traffic.Michelle D.
It took me 1 1/2 hours to complete my pick up because of self checkout that U-haul has put into to practice. The app was not working, and the clerk at the store had no idea how to use it or correct the issue. I had to call customer service for help, and they had to send me the code to open the lock box. This process was entirely too long. Again, 1 1/2 hours waiting for u-haul to fix the issues.ERIC G.
I booked another location but when I reached there no vehicle available which cause me very inconvenience wastage of my time n again I have to go through all online procedures call 1-800 then they move me to another location really inconvenience. Pls correct or update ur online booking systemAKBER A.
The whole experience was awful. The original location was a mile from me. When I got to that location (Peachtree Rd), my reservation was â€œcanceled â€œ. They did not have a truck for me and sent me the the Clarendon Rd location which was 10 miles out of my way. With traffic it took me 40 min. It was an unmanned location and the U-Haul app was â€œexperiencing high volume â€œ and it took me an hour and a half to get the code to unlock the lockbox. Horrible experience.Cindy D.
The location was filthy. Spider webs and trash all over inside. Obviously no heat . Clerk had space heater running. Took awhile to get assistance. No one came to door. Had to call then clerk answered door. Felt very uncomfortable inside location The clerk was very nice although English was poor and had trouble with his phone in registering me. Told to drop key in box when returned 10 foot truck. Returned that evening. Received an email today that equipment had not been returned. After long hold time the agent was able to resolve issue. Agent was very helpful.giulia G.
The house was nasty and their was no light. There was trash everywhere and dirty nasty furniture. I would not feel safe there as a woman alone and would question my safety.Joseph L.
Rental was in a dilapidated house where there was a note on the door with a phone number to contact someone. No rental agreement was provided after payment because they had no printer. The truck was on empty and we had to put gas in it before we could even go to our starting point. Overall the pick up was a terrible experience.Brett T.
Good manNizarali J.
Better customer service from agent. Online application was not user friendly. I had to fill it out several times and take pictures 5 times.kimberly W.
My problem is not with the facility but with U-Haul itself, for refusing to allow me a one-way rental, or to give me a two day rental on a smaller truck, costing me an extra $200 with an excuse for every option that would not cost me unnecessary mileage and gasoline, telling me there were no trucks available when I'm driving past U haul centers with lots full of trucks, having me pick up my truck at an abandoned building where I have to phone someone to come meet me, and drop it off to no one, when there is a U-Haul Center right down the street Where I could've left my vehicle safely. Telling me there was no one-way rental available within 60 miles of Cumming Georgia which is 40 miles from Atlanta, where I drive past dozens of U-Haul places every day . You hustled me out of an extra $200 this time, it won't happen againrobert S.
This location was quick to get us a last minute Uhaul! They were the only location close enough to us that had the truck size that we needed! The place looks a little run down, but they are super helpful!Victoria K.
The place was a complete wreck. It took forever to check out because he had a bad internet connection and he double charged my card.Johnny P.
Was charged twice and still not fixed.kelly O.
This location is a shady company. They will scam you out of your money. This is a third party. They also LIARS! Just to get more money out of you. My experience was the worst i ever encounter. The manager or guy on duty is lying saying i never return the uhaul. Who keeps a uhaul to drive as a personal vehicle. I have my own car so what will i need with a uhaul truck. Then this truck was not up to part in maintenance. I would not recommend anyone to the location. The office is abandoned house with car parts all over the floor. They have no heat in this abandon house.Brittney M.
This was the worst rental service, that I have ever experienced in my life time. THAT LOCATION SHOULD BE CLOSED FOR EVER.jimmie W.
An absolute junk heap. Looks like a crack house, actually. Junk heaped everywhere inside the house. Guy who was running the place (owner?) was nice enough but didn't have the accessories on hand that we reserved in advance. (furniture dolly, complete set of furniture pads.)Mark Andrew R.
Speedy service!!Jessica A.
First, this location is an absolute mess. Holes in the walls and ceiling, no door handle anywhere and a sofa full of random items I would never sit on. "Somehow", I was told by the attendant that he couldn't complete my reservation unless I was taking the $14 insurance. It was made clear that I would get a refund for that $14. Of course, I never got a refund even after talking to the attendant on numerous occasions. Made a complaint to the Uhaul office and even the manager didn't bother to call back. It is not about the money, it's about the principle that you do what you say you will do.Jean Francois P.