Our experience at this location was unacceptable and added very significant delays to our plans and unnecessary stress. When we arrived, the attendant was extremely rude and had very little knowledge of how to check us in. She had to call someone and kept going back and forth between us and customers checking out at the counter of the gas station. It took a very long time and we later found out she somehow altered our reservation/contract from a one way move to an in town move and it took U-Haul customer service over an hour to fix over the phone. We went out to the truck and opened the back to discover a homeless person sleeping inside surrounded by tons of trash and personal items. We were shocked and didn't know how to react so we just asked him to leave because we rented the truck. We went back inside to tell the attendant and she literally shrugged her shoulders and told us she didn't know what we expected her to do about it. She then went back behind the counter and didn't come out to look at the truck or offer any kind of assistance whatsoever. It took the man a really long time to get all of his stuff out pitting us even more behind. After he left, there was tons of dirt and trash still in the truck and it reeked of marijuana. At this point we were hours behind schedule and had movers coming to load very soon, so we just took the truck to keep from messing up our entire itinerary. We spent over an hour cleaning and disinfecting the truck at home, cutting into our time with the movers (luckily, they were really awesome and accommodating) I was also terrified there could be bed bugs or other pests in there. We are lucky the person in the truck was not dangerous and left peacefully. The negligence of this location and U-Haul could have resulted in us being harmed, and I am praying we were able to clean the truck deeply enough to get rid of germs and any pests. We are extremely unhappy and will probably never use the company again after this terrible experience.
Alex F
Quickstop 204
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Savannah, GA 31419
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 2.5 es la calificación promedio de clientes
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Bad area and very dirty. Trasn all over the ground and many homeless people coming and going through the parking lot. Cashier inside doesn't understand English. The truck I was assigned to was old, run down and trashy.
Carolyn MMy didn't get furniture pads and truck interior and box was dirty
BRANDEN MHard to do mobile check in when connectivity on a phone with several major providers doesn't exist. Store had 1 truck and 1 set of keys but wouldn't give us the keys without a number which we never received. Took over an hour to get the correct uhaul rep to rectify.
Mark CContinue with professional customer service agents the two young ladies that helped me were very patient and professional with me even though I was upset it had nothing to do with them. They were doing their job.
Nichelle H