Not sure if this is normal but I went to the closest outlet to rent a truck about a week in advance. The day before I was to pick up the truck I'm informed that I had to pickup the unit from a location that would be about 9 km farther away. At the end of the rental, after driving it back to the point of pickup,I'm informed that there is an extra mileage fee?!? That's a good deal for someone. Also I picked the truck up at a â€œcar washâ€ and the windshield was covered in dust and bugs??? Plus I had a very hard time understanding their English and the mood/body language made me feel like I was bothersome, maybe this is normal???Darrel I.
Moving Truck Rental in Saskatoon, SK at Goodmorning Carwash
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Saskatoon, SK S7N3Y5
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 3.0 Average Customer Rating
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Service rep was very good. However, my reservation times were changed without my knowing. The way to recieved the truck was changed without my knowing from 24/7 to hand delievered. Worst of all there was no vehicle for me. Rep said the truck had not been returned as of yet. I waited 21/2 hours past original wait time and then took a much smaller vehicle. No I will not do this again.DAVID G.
The young man that helped me did an excellent job!CRANDALL H.
The online checkin process was a little cumbersome I had to send multiple photos of my driver's license multiple times. That was a little sketchy if I'm honestLawrence S.
Take better care of your vehicles. And when your website offers a 17ft, but then days later disclose â€˜they aren't available in this area' after already confirming and planning for a 17ft, it's a pain in the ass. Somewhat rude service. Next time I would just ask a couple friends with trucks to help. Lol.BENJAMIN B.
I was disappointed with the customer service at this location. At the start of the rental he did not do a walk through or show me the engine or take note of the gas meter. Then when I returned it, the gas meter hadn't moved but he said I would have to pay 18$ to fill the gas up so I went and gassed it up. But then he still charged me! I was very frustrated.Joshua L.
I can honestly say that I had the worst customer service experience in my life renting a uhaul truck for a couple of hours yesterday. First of all, I waited a long time to be served, was ignored and my questions went unanswered. I had questions about the charge vs the estimate and the milage. I even made a comment to the clerk that this is the first time I am renting a moving truck and I am not familiar with the process, I need a bit of information and a bit more responsiveness than just a cold transaction. I also inquired about the hours of operation of the carwash to return the vehicle, he pointed to the hours of operations on a posted note taped up in the store. I have never, ever received such a cold shoulder in a retail environment. I was and still am legitimately stunned! The truck was not parked in a parking stall but rather at the end of the Parkin lot. The clerk commented that I will not find the truck in stall since the previous customer did not park it according to instructions. I did not feel comfortable backing it up the haul from the back of the parking lot due to angle in which it was parked. The carwash owner would not address my concerns at all, he ignored me, I waited for about 15 minutes waiting to be assisted or communicated with. The clerk told me that the owner does not want to address my concerns and he is the "boss". Finally, I was fed up and requested a refund. The clerk was not able to process my refund, he tried for about 30 minutes complaining that the Internet was slow. He offered that the refund would be processed through a mailed cheque. I refused this because it did not seem legitimate. I paid electronically, I should be refunded electronically, this is standard retail practice; I was not sure why a multinational company such as uhaul could not provide an electronic refund same as every other retailer/service provider out there. After about 30 minutes of what I can only term as "painful struggle", I turned to one customer who was also waiting to rent a truck and asked him for help. I explained that given the angle of the parked uhaul assigned to me, I am not comfortable backing out of the parking lot, I asked if he is comfortable driving large vehicles if he would help me out and back out the truck. The customer provided me with assitance to my concern which the carwash owner refused to even acknowledge. I am grateful to this customer, due to his help, I was able to go about my business. When returning the truck 3 hours latter, I was met with the same dismissal and coldness and was stiffed on the millage charge. I should also mention that when returning the truck the engine light turned on. I turned the engine off and tried again, the second time the engine light did not turn on and was able to drive the truck back to the carwash. I am grateful that my delivery was local, given the engine light, I call into question the maintenance and regular servicing of the vehicles. I can sum up my customer experience as cold, impersonal, unhelpful, stressful and disrespectful. I am regretful for having had such a negative experience, it impacted my day in a very unpleasant way and I sincerely hope that this was an isolated incident and not a reflection on the uhaul company values and fleet.Rozalia K.
U-Haul is great for when you need a big vehicle in a pinch. Fair pricing and great customer service!Dustin G.
Tires were low, appliance cart was defective (the strap was frayed and hard to use) and they charged me for a discrepancy in the amount of fuel refilled that was entirely due to the truck having been parked leaning off a snow bank initially.ZACHARY A.
Remove the management as they are very rude and arrogant to customers.OVIE MAVIS I.
The guy at the front when I returned the truck had a horrible manner. Sitting in his chair tells me "inside" as if he was my boss. I asked displeased, and unsure what he meant. He goes, "park it inside" bewillerd I asked there is stop sign, then keeps telling me "inside" I said I would then after transaction becaue I was cold. I just came in the office. But he demands go right out and "park inside first" I didn't appreciate this guy because, 1. I front of the "inside" it had a "stop here" sign. 2. I used to work at this particular Uhaul location. We would take the key from the customer, check the vehicle with the customer, then park it in appropriate/planned spot. 3. He doesn't even come out to check the truck with me. He waits until I park the truck inside the warm office then when I came in, says, "key". No please no nothing then goes out himself. There has to be both client and the uhaul person to do the check, not alone. 4. It is a bigger parking lot. The customers don't always know where to park especially when there is a stop sign at the gate. 5. He does not know how to say "please" and "thank you" I do work for you. Do not demand things from the customer. Do your job or at least clearly explain where to park and be polite. It's not my first time to rent a truck from this location. So poorly trained employee. Very unpleasant experience.KUK B.
The young man who served us was excellent. He was knowledgeable about the process, the equipment, and efficient at paperwork. He was polite and enjoyable to work with.BRIAN U.
Young guy there who was very arrogant and in polite.Susil R.
Jayden was excellent to deal with, he made it a great experience. I would certainly use uhaul again. It was a great experience. Once again I can't say enough good things about Jayden at the gray street location in saskatoon.Cory L.
I received the worst customer experience from U-Haul 605 Gray Avenue Saskatoon Canada SK. I was insulted and the U-Haul representative Guhyung Lee made a racist remark to me. I could not believe how this company is still in business after reading the negative reviews of other customers with similar complaints. I always use U-Haul and this location was the worst; I tried to explain to the representative that from a customer's point of view, he should be more professional and at that point, I realized that professionalism is not what this individual is about. I am disappointed that this company can still represent U-Haul with the many complaints that I read after my experience. I write to tell anyone in Saskatoon looking for U-Haul, do not go to 605 Gray Avenue and to U-Haul Corporate Office, please address the many concerns of the poor customer experiences at this location. It was the worst experience that I have received in my life and I am truly disappointed that I was not the first and probably will not be the last. Hopefully some action can be taken to redeem U-Haul.MARIO N.
Friendly staff easy to deal with.Mike W.
Windshield not clean and no windshield washer fluid was a negative.Gerard L.
The staff at this location were awesome. Jaedon was a big help with the return.Kayla W.
Trailer was missing lift handle. Right signal inoperative, tow chains sere hooked up incorrectly by representative, tow chain had repair link on one side that was left open, was not a complete closed link, it was a "C" link. This was a huge safety issue. I was not even issued a rebate or refund. Had to repair signal myself to get to the destination. It was the only trailer they had.Andrew R.
I requested a 17ft Uhaul at a specific location at a certain time for a certain amount of hours and I was given a 15ft uhaul at a different (further) location that wasn't open until later in the day and was only given 7 hours to use it rather than 10. I also requested contactless pickup but I had to go into the small shop in order to pay and give them all my information over again. I was very disappointed in the whole experience.Alana W.
the equipment, a 15' moving truck was actually good in most ways ...the Inside of the windshield was filthy, so, when driving east into the morning sun, it was too difficult to see.Wes D.
Not a thing!MARTIN F.
None. Very easy location to find.ADRIAN L.
The attendant went out of his way to help which was good. I'm not a fan of the digital experience now in place, its impossible to see existing dents and scratches in the photos provided that one has to review and sign off on.MARK R.