Keep doing what you're doing, you guys are great.
MICHAEL W
Compass Self Storage
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Sarasota, FL 34243
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Otros servicios de U-Haul
Comentarios de clientes
- 4.5 es la calificación promedio de clientes
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I was directed to this location after having multiple issues with another location and to receive a complimentary utility dolly. I had received unacceptable service from several different customer service representatives with my trailer rental two days before renting at this location. I couldn’t close my trailer rental upon returning it with the app, so I called customer service. I was transferred 5 times over the 45 minutes I was on the phone with U-Haul but didn’t get a resolution to my return issues. I went to another location to pick up my reserved vehicle but couldn’t pull up the reservation to check in/out the vehicle with mobile pickup service. I was told that my reservation for 15’ truck had been given away to another customer even though I could see it was still reserved to me. I was hung up on by that representative and not called back so I canceled the reservation. Made a new reservation for the exact same vehicle at the exact same location after canceling the one I couldn’t log into. So I was given false information from the representative who hung up on me. After speaking to 3 different representatives attempting to checkout the vehicle I was told I couldn’t have 2 different active rentals because the trailer rental had not been closed out. I explained to all 3 representatives the issues and that was told to just leave trailer at the drop off site and go pickup the new rental. I finally received help from Jennifer who informed me to dispute amount of trailer rental to force the app to complete the trailer return. Unfortunately after the hours of bad information and bad service my phone died. I changed my reservation to pickup another truck at the trailer rental location for the next day. I called U-Haul again to ask for a discount and free dolly for all the trouble I had experienced the prior day. After speaking to Veronica for 45 minutes I was informed for a free dolly I would have to got to another location to pick one up that the current location didn’t have any available. The other location was 8 miles round trip out of my travel area I explained that cost of miles was more than the dolly. I was told after all was worked out by the franchise location that they were not going to rent to me as they had the right and choice to refuse to rent to anyone. I had been dropped of there and had to walk to a convenience store nearby to find another way to get the truck from the same location as the dolly. Which took a hour over the reservation pickup time. The manager at this location was friendly and completed my rental pickup and dolly in just minutes. Upon returning my rental next day I was still charged the additional mileage and cost of the dolly that was supposed to be discounted rental rate and free dolly. After receiving final billing I spoke with U-Haul representative Michael regarding the entire rental experience and multiple issues during it. He was kind and apologised for the bad information and bad service I had received. He submitted a request for modification of my final billing to reflect what it was supposed to be. I was informed it would take up to 73 hours for U-Haul to call me by phone with the resolution to the billing. Still awaiting that call back.
MICHELLE GWindshield and windows were filthy. Otherwise great!
Regina DFrom the making reservation online and then going to the center to pick up the van was really easy. The manager there was super friendly and very attentive with us. It will be my rental place from now on. Excellent service. Thank You!!!
Ivelisse RThis was an easy and smooth transaction at the Florida St location in Sarasota FL . Chuck the manager did a great job!!
Elizabeth G