Customer service was well below par. Customer service had no personality. Acted like I was interrupting his day. Could barely hear any of his instructions. He gave me the keys and pointed out back. I had to locate and figure out what truck it was.TRENT P.
Moving Truck Rental in Santa Fe Springs, CA at M&R Goodyear Inc
(Distribuidor de U-Haul del vecindario)
Santa Fe Springs, CA 90670
Services at this Location:
- Lun.- mié.: 8:30 a. m. - 4 p. m.
- Jue.: 8 a. m. - 4 p. m.
- Vie.: cerrado
- Sáb.: 8:30 a. m. - 4 p. m.
- Dom.: cerrado
Alquileres locales para mudanzas de ida o en la ciudad en Santa Fe Springs, CA 90670
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
Comentarios de clientes
- 3.0 Average Customer Rating
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The worse part of this experience was trying to get a hold of anyone at uhaul it took over an hour to talk to a representative I will NEVER use this company ever again The truck was disgusting and filthy And when I returned it the lot was dark and unsecureChristina C.
Very little instructions by the person renting the truck to me. Truck was very dirty inside and out. Windows were hard to look out, smudged and smeared. Nobody checked the condition of the truck before I left. Poorly lit secluded area to leave truck after hours. Hard to get a hold of anyone. I was on hold for 1hour and 15 minutes just to return the truck.Larry G.
no long lines and no waiting.Phillip T.
One of the worst experiences I've had as a customer. I scheduled my pick up on July 29 at 530, got a call the day before saying they couldn't do that time, and instead had to change it for 9 AM. I told them that put me at a big inconvenience due to scheduling conflicts, and there was nothing they could do to compensate me. So the next morning I drive about 30 miles from my house to pick up the truck (because that was the closest pick up location).I arrive at the pick up location at 9 AM and I get a call from the area manager saying that The truck is not available for pick up at 9 and there was nothing they could do about it. So I wait about an hour and a half and still No update of my trucks arrival. Instead of waiting there longer with my wife and kids in the car I go home (which by the way is 30 miles back ) . Probably 45 minutes after I arrive home I get a call that the truck is ready for pick up at that location, so I have to drive 30 miles again. All I got for this huge inconvenience was a measly $50 credit from U-Haul this is not acceptable in anyway or form. Also got charged for extra miles too, and they couldn't even compensate me there. Will never use again. Unacceptable and despicable.Christopher L.
Continue in the same manner.ronald S.
Staci at the drop off location went out of her way to get a taxi for usJohn P.
Keep the equipment clean and sanitizedSALVADOR P.
Great experience renting a uhaul truck!!Elgie L.
I was told the fuel was slightly under a 1/4 tank but when I jumped in the truck and turned it on I saw that the fuel was completely empty. I explained to the lady at the cou tr and was told to go on the app to dispute, she also mentioned I would receive a credit for fuel. To top it off I was later charged a bogus $25 cleaning fee when I brought the truck back as clean as it was when I got it.Marlon S.
Vehicle smelled of marijuana and there was an old Red Bull can under the seat and someone's water bottleCristian A.
your dealer was not a help they wanted me to to do their job they never had me me sign the contract their for I never rented this truck the contract shows truck had 1/2 tank and I showed the dealer how took picture of the gas gas gauge which showed under 1/4tank before I left the lot he said he would send you the updated picture but they are trying to charge me $30 refuel charge and $83 for gas but I brought it back with more fuel than it had so if they do not fix this I will tell my corporate aco until that this is a in correct contract because they did not have me sign the contract I am not a u haul employee and will not do their job witch is what they wanted me to do thank you Nicholas Bommarito ps. correct this and I will not dispute it the charge is only one day and no gas or refuel charge witch is $123 and change or I will tell corporate and dispute the whole thing this was bad service the worst I have ever had thanks again Nichols BommaritoNick B.
Uhaul this location wanted to overcharge miles and gas. I never never will rent in this location. I had to claim by phone to the corporate office to recover my money backJulio B.
quick and easynicholas A.
The truck was in empty- the girl who assisted me was a mess. She stated, that if I take it on empty that she'd charge me $1.67 when I return it. I filled up half tank for $50 and she didn't keep her deal, she still charged me an additional $30. She was pushy and wanted to charge me after I left, I just assumed she had a customer so I was considerate of her time and left. I saw the receipt afterwards and noticed the charge. The place was a pig sty- did not look like a place of business. Do not go here! Plus the truck was disgusting.Kassandra C.
I reserved a 15 ft truck, when I arrived they didn't have one, I had to take a 10ft truck and was promised a 50 dollar credit and never received it!Anthony T.
Nothing excellent experienceJoseph M.
I wait all the times because not stay there for right person. It means processing time slow at most time.Abraham C.
i was suppose to pickup the Uhaul truck in Downey. But I was told later in the day to pick it up in Santa Fe SpringsCraig L.
The representative wasn't able to get our card to scan in her machine. It took three or four tries and then she still had to add the number by hand. I'd like to see this working better. (I was afraid 3 charges would show up on my account.) That whole process just made me a little nervous. But the people were great and other than that the process was fast and easy.Kathy S.
The employee that we rented the truck from was extremely rude and asked my husband if he had enough money to pay for the rental. Also the dolly we rented online was unavailable, which meant we had to drive around and find another location with one. We have contacted uhaul already and received a partial refund for our rental. I think uhaul should evaluate the location that we rented from.Manuel R.
Contract is for the use of the vehicle. Prorate recommence if mileage was factored in the price.Vivian J.
Interior was not vacuumed. The gas charge of 9.50 is incorrect. The gas meter was between 3/4 and 7/8. I told the young lady about this but she was on the phone and did not make the time to view the gas meter. The system to get the rental was easy but, the follow through left me disappointed.Rudy G.
Bernice is very friendly and professionalpatricia M.
When returning the van at 1:00pm there wasn't an agent available. I had to drop off the key with a Goodyear mechanic.Rose M.