I have used UHaul for some 45 years and yesterday's rental experience was SO BAD I may not use UHaul again. TERRIBLE app experience. TERRIBLE online experience. The van was FILTHY, STICKY inside. Had not been cleaned for MONTHS & MONTHS. The only saving grace were the two (2) telephone customer staff who assisted with pick up and return. Bruce Senator
Bruce Senator
OC Gas Station
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Santa Ana, CA 92705
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Customer Reviews
- 4.0 Average Customer Rating
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Great service
Fernando Del VillarFriendly, made it easy.
Martin WausonConvenient. But return process thru app stays in continual loop without explanation. Frustrating
Roger ArteagaThe drop-off location was on Cherry, but the distance to the drop off put me over the mileage. I wish I could have selected the drop off location when the reservation was created to visualize it on a map. Possibly another location was closer to the apartment, but was not able to see those options. It was only 16 miles, but still it amounted to $16 at drop off. Maybe there was a different drop off within Long Beach, say 5 miles from the destination. Could have saved myself some money.
Oliva Estrada