Evelyn the lady at the U-Haul counter, accompanied by her son, handled my rental transaction. Instead of providing professional assistance, they seemed to gang up against me. Their tone was condescending, and they made me feel like an inconvenience rather than a paying customer. My overall impression of this U-Haul location is negative. I expected a smooth rental process, but instead, I encountered unprofessional behavior and inefficiency. As a customer, I deserve better treatment. I strongly advise potential renters to explore other options before choosing west coast self-storage transactions with “Evelyn” . She should not be in that store.
Aradhana C
West Coast Self Storage San Pedro
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in San Pedro, CA 90731
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The lady at the reception was excellent - Nice and moved quickly
Nicholas CEvelyn was an absolute pleasure to work and chat with. A huge people person, excellent customer service, and a friendly smile to greet you as you walk in the door! No improvement needed. Thank you for everything!
Jamie CVehicle was damaged and had a leak, refilled back to what was asked but was still charged for gas
Gavin FTruck was decent but service not so great. It took the front desk person 30 minutes to get us checked in. The office is supposed to be open till 6pm but we were told to bring the truck back before five cuz she was leaving early. Arrived around 3:30 and nobody was there. Called the listed number and were told to leave the keys in a drop box. I asked for a return phone call to verify my charges since there was no one in office to confirm the mileage and no damage to vehicle. Never received a phone call. Instead got my receipt by email and I had been charged for two days of rental and insurance when I only had the vehicle for five hours. Not the end of the world but still pretty disappointing
Irene D