Awful experience-location was dirty. Couldn't understand that man at all. Had to wait in line as it was a convenience store. Man was short in responses and not helpful.Christian C.
Moving Truck Rental in San Marcos, TX at Fastbreak Shell
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en San Marcos, TX 78666
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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There was a sandal, a used mask in the cab. He was not friendly at all and I ordered a dolly that he did not have.Lisa M.
Store clerk is incompetent and delayed my pickup by an hour. I was there at 8:55am and went in to pick up the keys at exactly 9am. I showed the guy the truck number on my phone and he kept asking me if I already paid, then called his boss, then called the U-haul number and waited on hold for 15 minutes without giving me the key. When he finally got through and I got the key, I discovered that the truck was stuck in the mud and surrounded on 3 sides by vehicles and a fence. I called the U-haul number and they changed my reservation to a new truck at the same location. They stayed on the line with me while I went inside to get the keys for the new truck. The front desk guy made a whole bunch more trouble, delaying me even more and I wasn't able to leave the location until 10am. Horrible experience.Ben K.
So when I picked up my equipment I had to wait a long time because it was at a gas station, and the person working was about to get off. So I had to wait longer for their shift change. Then I had to hook up the auto transport to the truck myself, and one of the straps was broken.Ruben D.
Location was not very well marked. U-Haul sign was being blocked by many other signs. Missed the turn and had the loop the block.Ron W.
Install better lighting for after hours drop off and safety. Put key pick up and drop off in more convenient location. Create better parking area for leaving vehicles.vic M.
Cashier had no clue how to do my check in even though I gave her the confirmation number. The check in process took almost 30 minutes luckily because another worker who was off duty happened to be in the store and jumped in to help. The van maintenance light for needing an oil change was on when I turned engine over.Lisa M.
The pick-up was fine, but the return was unacceptable. I stopped at the pumps to top off. There was no one to turn on the pumps and when I went into the store there was no one in the store. Finally, a young man came out and I told him I was getting gas. He said ok. Remember, I was getting gas for the U-Haul van from THEIR his location. After waiting another 5 minutes at the pump, without the pump being turned on, I walked back into the store and told him that the pump wasn't turned on. His comment, " You have to pre-pay." I asked why he didn't tell me when I was originally in there. He just shrugged.Michael F.
One employee running the register of this convenience store. There's was no U-Haul employee to either assist with equipment. No one available to help with returning of equipment. Systems were down. Pick up Of a trailer took over an hour trying to call U-Haul to change trailer obtain numbers and then attach the trailer. Overall frustratedJesse III G.
I think everything was in order. The staff is working very friendly and they do they work good.attila Z.
This was not my first location. I arrived at my first location and they said they were full. This second location was very much a self serve. Although I didn't mind that, I had no experience removing the trailer. I managed to do it. However, I didn't get any sort of paperwork / confirmation that I had safely returned the rental. A bit concerning however, if Uhaul doesn't mind and won't charge me extra. I am fine with it. I was glad there was a second location near by.TORY JAMES C.
Items were missing from order - No packing blankets or hand truck as ordered, no pig tail to connect lights to vehicle. I had to connect the trailer myself due to no employee dedicated to UHaul, one employee on staff running counter for store. Had this been the double axle trailer, I would not have been able to connect it by myself. Upon returning trailer, employee did not know how to process, and online return was not working. I had to hang around the area for a couple of hours until another employee came in to get the trailer checked back in. UNACCEPTABLE.William D.
Lower your rates there is a lot of hidden feesMadison M.
Signage so there was not the unknown of dropping truck off at a random location.Melanie A.
I paid $10 for 10 blankets when I reserved the truck online. When I picked up the truck they didn't have any blankets. When I returned the truck in Plano, TX, I didn't get my $10 back, plus I was billed another dollar for not returning any blankets! Seriously?!RANDY G.
When I arrived at the location I was told â€œI don't have a dolly for you. And only have 7 of the blue moving blankets.â€ I told the independent Shell station owner I need that dolly. He told me I can check with other local Uhaul dealers to see if they had a dolly. I told him that is not my problem and my reservation was confirmed. He seemed like he didn't care. I waited for him o complete paperwork it seemed I had already done while customers came in. He left his computer and proceeded to assist others that came in after me. It took 17 minutes from my arrival before I was given the key to leave. I had a contract that specified due to covid rapid checkout. I completed all paperwork ahead of time, checked in early online, and the day before received a phone call to specifically very my exact reservation. He never came outside to look at the rental. He gave me the keys and said it was parked outback. I have rested from this location prior. I will never rent from this location nor use Uhaul again I will assume this evaluation will fall upon deaf ears. It was one of the poorest customer service experiences of my life. I have used Uhaul for years. If this is not addressed with this specific location then Uhaul has a management issue. He told me and according to him â€œwe are privately owned and not by Uhaulâ€ . Other customers were in the store and I was marginalized in front of them. What would you expect having confirmed a specific rental and are told at pickup time that the contract is not able to be fulfilled? I will wait for a response that I expect will never occur.Rock L.
I was frustrated I had to go in. I did everything beforehand so I could do mobile checking. With the current state of the country (coronavirus closures), I was hoping to minimize contact. Things weren't working, so I had to go in the store. Luckily, the store required masks, but the 3 people that came after me did not have one. Even though I entered all my information in the computer beforehand, including my payment, I had to do everything again in the store! It took about 15 minutes.Daniel J.
The keys were left in the vehicle with the last customers contract.Thea G.
Keep the actual vehicles available updatedCraig K.
Selected contactless pickup in my reservation but still had to go inside to get the keys. Store was very run down inside and clerk was very rude and bothered she had to stop what she was doing to help us. (Soda machine was also the dirtiest i has ever seen but that's not uhaul's fault). Van was unlocked when we got in it which I thought was weird. Uhaul app was very slow and the whole process took much longer the expected. However the 9' van was very well taken care of. Brand new windshield and clean inside! Also got much better gas mileage then expected. Would rate my experience overall 2.5/5.Samuel T.
Super nice and helpful. There was an issue with a dolly but it was solved cleverly and immediately. Will definitely recommend.Mario P.
They couldn't find the keys for the original vehicle. When I was put in a new vehicle, the gas gauge did not reflect what was on the contract. I have been charged for fuel that I did not use.Christopher O.
Ensure tires and equipment in well enough shape to make it the miles designated on reservation and not leave a customer stranded over 4 hours on a cross state move.REBEKAH A.
Very friendly and courteous. I'll be back in the future to rent another trailer or box truck.Gilbert E.
Berry good in everything! ??Maria R.