This was the worst customer service I've ever experienced.
James M.
Pure Water
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in San Jose, CA 95129
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 3.0 es la calificación promedio de clientes
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I missed first callback from U-haul. After that everything messed up. Web checkin take over 1 hour.
Toru I.The overall transaction was ultimately fine, but I had a very difficult and confusing check-in process. The confirmation paperwork never mentioned anything about the additional $20 fee I was charged. Also, when I checked in at the store, the guy had no idea what I was talking about and called someone else, then handed me his mobile phone to talk to a woman who then hung up on me. Ultimately, I went to wait outside by the van, and the first guy brought me the key. What I didn't realize until later was that he signed a confirmation and the rental contract on my behalf. I only discovered this later when I received about 10 emails w/ the supposedly signed contract and saw a signature that was not my own. This is not a good business practice, and is actually fraudulent. I never agreed to the additional charges or the estimate, and I was very dismayed that my credit card was charged w/o my actual confirmation or approval or signature. I had to submit a dispute with UHaul on the charges and also put a stop on my credit card. Despite their convenient location, I will not be using this location again due to their questionable business practices.
Leslie H.It took almost 90 minutes to process our already arranged reservation / to the dismay of other customers who were waiting after us
Renee T.It's a random parking lot next to a mall. The drop off instructions were unclear and there were no personnel to help me. After I parked my truck where I thought I should following the instructions (next to another Uhaul van), I was approached by a man who claimed to be a Uhaul employee but didn't wear any uniform or badges. This man told be to park on the other side of the building. Overall, my experience dropping off was frustrating and a waste of time.
Aleksei P.