To large of location to just get truck and having to return it to the same spot.ROSEMARY G.
Moving Truck Rental in San Antonio, TX at Lockaway Storage Shaenfield
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en San Antonio, TX 78254
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 4.0 Average Customer Rating
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Not charge me for 2 gallons of gas when I had put 1 in it already and only drove 8 miles. 2 gallons for 8 miles bullshit robbery.Philip W.
Uhaul app did not allow me to complete vehicle return. Was stuck in loop.Mario H.
No comments, thanks.JAMIE W.
Bigger location or more allotted space for people to park for their truck and to park trucks. The truck veers to the left tooALAN R.
Remove some redundant steps in the check-in process. Ex. - I'd already uploaded a photo of my license but was asked for it again.Adriana L.
Vehicle was dirty. Bed of the truck had black mulch stuffed in all places. Had to spent my time cleaning before I could start moving. My customer service was great. Just wish the truck was clean.MATTHEW M.
Very pleasant experience, Michelle was very helpful.MICHAEL D.
The sales person came out to help me while I was having difficulty doing the remote check in. Vehicle was cheaper than I expected and less restrictions than renting at conventional rental car companies. Thank you.DAVID G.
Outstanding Service!!!WILLIE M.
I had requested for moving blankets and furniture dolly as part of my rental. When I got to the location on the day of the rental, the helpdesk person said that they did not have furniture dollies and simply cancelled those items from my contract. The moving blankets were not loaded into the truck and had I not looked for them, I would have not even known. The helpdesk person did not even mention to me that I have to pick them up from the front office. While the location had the truck size I needed, an otherwise pleasant checkout experience was marred by the lack of attention from the helpdesk.Stephen J.
Customer service was excellent.Vincent P.
The mobile check in process was far from convenient. I had to walk about 200 feet from the parking lot, around a fence and a storage building, because the system said we were at the wrong location. The verification process was also difficult, we didn't realize someone other than us would have to be called to verify us, and since we just moved to a new state, our local contacts are limited and were not available to be called. We also reserved a furniture dolly with our truck, and one was not provided. It would have made our move a lot easier if we had it. Otherwise the truck was fine, and the equipment we had worked as expected. But the mobile check in process could definitely use some work, and wasn't quite the customer service I know U-Haul is capable from my past experiences.Ryan A.
The transmission was slipping, the truck was extremely dirty, the alignment is off, and it wasn't swept before we got it. It was my literal worst experience driving a rental truck and I rent one for a move EVERY year. Pick anywhere else, maybe even something other than a UHaul in general.Christopher H.
Needs someone at reception desk all the time.Thomas G.
Great place.Blaize D.
Only a very narrow and short length parking space to park the 15 foot truck was available. Took 20 minutes to accomodate truck in space and avoid any damage to truck and adjacent vehicle and nearby fence. the self check in uhaul app is very difficult to use. It is not compatible with my Apple Safari browser because would not verify the drop off location, used a work around with Firefox browser instead. The photo upload of the gas gauge, truck cab interior, inside hauling space, front/back/side exterior, was requested multiple times in order to complete the check in process. The complete drop off process required at least 40 minutes to complete, from arrival to check in complete. Uhaul should modify its self check in process or provide a location with on site personnel to assist on 24/7 basis. Salvador Cuellar 210-296-8561 email@example.comSalvador C.
Staff was super helpful. Thanks!Mark P.
Great people!!CLAYTON DEAN C.
All U-Hauls are sketchy. I did not like the fact that you must have a cell phone number but it was not told to me the reason; why until it was too late. Which is you have to fill out the inspection report via text message and all I have was email address. We currently live outside United States and have outside the United States cell phones and we're moving from one storage unit to another storage unit perfectly common were you a citizens we could do these things your company needs to transform.abram M.
The online order was a horrible experience. I ordered for online pick up 10:30 am for a truck not a Van and with a dolly to help me move not available so I was moved to a different location which was great assistance but didn't have what I needed for the move. The original location was not even open until 3PM or 4PM and my truck was not even availableNORMA TERESA T.
I made a reservation for 24/7 share pick up and the morning that I went to pick it up I had to check in online and when I did it changed my pick up to standard pick up. I was on the phone for over an hour trying to get it figured out only to finally find out it got changed automatically because the truck was behind the gate. I also paid for 2 mover for 3 hours through uhaul and only got 1.5 hours of help because I couldn't get the truck. I was not very thrilled or happy about this. I've tried to get a refund for the help I paid for that I didn't get the full time for but I was told it wasn't possible.Matthew Z.
This location very professionally managed.ROLAND G.
Friendly, helpful service.ELAINE F.
I lov dem! Da' knows me!Moses R.