The store was clean, well lit and everything Uhaul was displayed in an orderly fashion. I mistakenly left my drivers license, he made sure that I got it back by calling us and letting us know before we brought back the equipment. We appreciated the honesty. We will definitely rent here again.GARLETTA A.
Moving Truck Rental in San Antonio, TX at Guilbeau Shell
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en San Antonio, TX 78250
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 3.0 Average Customer Rating
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I have had 3 transactions deducted from my card without my authorization and without any explanation it seems to me that the service is terribleJADER N.
produce a manual receipt at drop and return. I never received my email receipt.DANIEL A.
Fantastic business very professional!!!!FELIPE F.
Gentleman renting the truck to us did not thoroughly review how to work lights, heater etc. He did not check for any malfunction in truck.Helen V.
Cab was dirty and smelled heavily off cigarettes. But the back was clean.Chester R.
Better location and personnel was being very sneaky on gas charges as location was on their service station and attendant took the charge for fuel but did not refuel vehicle.Jason H.
Very polite and efficient staff.Israel O.
We should receive a refund. The appliance hand truck was dirty however, the belt on the truck did not work. The belt kept slipping through the ring that was supposed to hold it because the ring wan not soddered shut. rendering the use of the truck as unusable.DONA C.
I was expecting a self pickup but had to wait for person to show up. No notification that this would happen before arrivingMartin P.
The vehicle's fuel gauge was on E when I picked it up. The location was conveniently a gas station, so that worked out for the location's owner. The vehicle's check engine light was on, it was out of wiper fluid, and the entire vehice smelled like rodent urine. The entire experience was horrible and severely damaged Uhaul's reputation in my opinion. I've never written a negative email before. I would need some form of compensation, discount, or credit, to even consider using Uhaul again. Michael Gillis 951.264.8184MICHAEL G.
I believe I was overcharged. I only had it for 3 hours and was charged $81.00. My daughter had rented one 3 weeks before and even had a dolly and she paid $50.00Linda C.
They were very nice. My only issue was all equipment I was given was crapCrystal M.
Really appreciate this location. Their hours helped me tons after an extremely horrible experience at the first store, a major goof up for second store (customer service call in)and three times the charm with this location at Guilbeau. Thanks for the help and the different (late)hours, I was about to lose my marbles with U-Haul! Definitely recommend GuilbeauAmber C.
Truck had great power, super clean, great A/C, check engine light was on no big deal to me.mark M.
The store attendant took 30 minutes to restart his computer. I reserved it the prior day and didn't pick it up until 4pm, he should have restarted prior to my pickupJoe M.
The Service Advisor did not know what he was doing. He was trying to pull up my Reservation on his phone. I was there for over 30 minutes when I had done all my preregistration Online so I didn't have to be there so long. He does not go outside with you at all. If someone new had to connect the Trailer and didn't know how. They would be lost. Very unprofessional location and I got charged for two days when I returned my equipment within the 24 hour period.Gabriel M.
The truck smelled terrible when we first got in. Upon opening the back part, the smell got worse! There was urine, feces, and vomit all over the back. I did not want to put my stuff in there at all. The man at the location was kind enough to wash it off for us and let us keep it for longer. But they should check the trucks before renting them out in such poor conditions.LUZ M.
Truck needed repairs. Steering was loose.John C.
This was a Phenomenal experience. I was totally dreading having to deal with renting a truck but this entire process was easy, happy, effective and highly favorable. I do not endorse or recommend things often but I can HIGHLY recommend this location for a U-Haul rental. Thanks for making this a truly Great Experience.cliff K.
Make sure the computer is working properly so the next customer isn't waiting 45 minutes to get a trailer.Billie B.
1. The plug-in for the trailer lights didn't work. Fortunately, the agent had a second truck available wboch solved the problem, but with a significant delay. 2. There was no Operator Manuel in the truck.gary L.
Being that it was a gas station it was hard to find the drop off location. Attendant was reap ok ansible for staying inside so drop off was not as friendly as pick upBurt B.
The address above was not my drop off location, I had to drop it off at 9444 Bandera Rd. San Antonio, TX 78250 so, do not put this survey on the above address, please. Barely found the place where we had to drop the truck to, did not even know it was a U-Haul. I explain to the employee that was there(didn't get his name) about the one issue I had and he told me he would look at it when he got a chance. The issue was the back roll up door, it open and closed fine for me all day Tuesday and Wednesday morning. Then after my last load to storage it open fine, when I was done went to close the door and it would not close. I notice the cable had come loose, don't know how that happened because we never hit it or anything else was done to it. So, I hope I was not charged for that because, I/we did nothing to make the cable come loose.Lenny H.
Some sort of notice to see Shell station attendant for UHaul keys. As our email indicated no one available till 1:00pm although we had reserved for 9:30am pick up.Sylvia R.