Lying, cheating, stealing, adding hours to my return to charge me for extra overpriced day. I will tell all my friends to never rent from them. Very unprofessional staff including the manager of U-Haul locally. My truck was clean and gas added above when rented.
KEN C
A Plus Auto Service #2
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in San Antonio, TX 78232
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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My dolley was not included and i was still charged
Isaiah CTry telling your customers upfront about the one time fees for COVID before a customer agrees to rent from Uhaul. I was not informed about the COVID fee until I was returning my rental truck. It was never mentioned from the provider that I rented my truck through, nor was it highlighted on the website when I reserved my rental. All fees should be mentioned upfront when showing a price for the rental. Had I known about the extra fees, I definitely would not have extended my rental, and probably would not have rented a truck through Uhaul. Probably would have gone with a different company. Will not be renting with you in the future-- you lost a customer due to shady practices.
Holly GThere’s no signage or designations as to U-Haul return. The woman receiving the vehicle seemed as though she couldn’t be bothered and wanted me to leave so that she could process the return without me there. I repeated asked her to help me determine if there would be any extra charges and she just told me that they would prorate the day because I returned the vehicle later than allotted. That was true, but in part because I couldn’t find the return location. So I drove to another location on “San Pedro Ave” where they told me that I wasn’t at the right place they kindly helped me google the right location and explained that it was called EZstop and he showed me picture on google maps of what it looked like. When I got to the correct place, I asked her if I had exceeded the mileage and she said she didn’t know because it wasn’t listed on the paperwork. I knew it was and finally located it. I went back to the truck to confirm I hadn’t exceeded the mileage and I hadn’t. I also had the truck up to the quarter tank level I was supposed to. After I left, I got a bill for over $125 for all sorts of fees, including a $51 charge for gas, because they put in 2 gallons of gas at $4.25 per gallon and then charges for the inconvenience. That’s just wrong in so many ways. I would never recommend that drop off location and would recommend that you close that location down for extreme inconvenience, unfriendly service and total fraudulent charges.
Sara VThe sales rep was great!
David R