The process of checking in on line was horrible there was no one at the location even though it was business hours, I had to call customer service that took another 30 min ( the first person said they could not help me the 800 number on the website went to the wrong area. They wanted transfer me to another person and have me hold another 5-10 min I told them no I wanted a direct transfer no more holds and they did. The second person had to reset my reservation because evidently I was late! Why can't I pick up a truck I reserved late? It's my time I'm cutting into and to have the whole thing canceled and still going to charge me but I can't pick it up and no where does it tell me hey your truck can't be picked up if you don't get there in an a time frame abs if it dies it's hidden in legal jumbo. She fixed it and I got my truck after trying for 1 hour to get it. Then I tried to return it the website again was a pain and took me 30 min to do. I would not recommend this process to anyone EVER.Robin C.
Moving Truck Rental in Saint Louis, MO at Raymans Auto
(Distribuidor de U-Haul del vecindario)
Saint Louis, MO 63119
(just east of Laclede Station Rd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.: 9 a. m. - 5 p. m.
- Mar.: 12:30 p. m. - 5:30 p. m.
- Mié.-vie.: 9 a. m. - 5:30 p. m.
- Sáb.: 9 a. m. - 1 p. m.
- Dom.: cerrado
- 6/26/2021: cerrado
- 7/1/2021 - 7/5/2021: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Saint Louis, MO 63119
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Servicios adicionales en esta ubicación
Comentarios de clientes
- 3.0 es la calificación promedio de clientes
Cuéntanos qué piensas.
Tus comentarios valiosos nos ayudarán a proporcionar mejores servicios.
For the online pickup/dropoff, the location tool on my phone would not work even when following exact instructions on the Uhaul website. For pickup, it allowed me to scan a barcode of the key locker, which worked, but for dropoff there was no other option and I had to wait on customer service hold for 45 minutes to confirm I didn't get late fees. A frustrating situation likely out of this location's control, but want uhaul to be aware of the potential issue for other customers.Bobby C.
The equipment was first rate. My first time using a cell phone to pickup and return the rental. It worked surprising well.Omar E.
Owner seemed disinterested in helping, due to the fact i set up online. He just assumed I knew what to do.kevin L.
Checking the back of the truck after each use to make sure all is clean and put away as well as to make sure all rented equipment is included.Matt O.
Did not receive the foley that was rented and paid for.Jonathan W.
The online version of pick up and drop off was kind of a hassle. Otherwise things were very good.Jeff S.
Very helpfulJanine W.
Inside the van was muddy, the service for that location was infuriating, we jumped through hoops and gave one phone number that did not answer that second just asked the name and hung up on them. If the location we got the van from "Rays Auto makes money from the rental . They should not get any profit. The place we rented from last year was great.Sidney C.
Over charged and to expensive. This place is a rip offChris C.
No help hooking up or dropping off. Both back corners leaked. Load of furniture wrapped with blankets got wet. Running lights on and off all trip.Tony L.
Check in was horrible -- took over 45 minutes to pick up a truck that was reserved through the internet. No individual was available until a service tech working on cars came in for his shift. The service tech only became responsive when I started walking to a budget rental place after having difficulties checking in through the internet service. Would not recommend.Kristen M.
When I arrived and went through the on-line checkin process I was prepared for the new world order of â€œtouchless pickupâ€ and self service. However, the key storage bin and code were not correct after completing the process. After numerous attempts, a call and some trial and error with the phone support, the key was in a different storage bin with a different passcode. Then, the van did not have the reserved pads I had requested in it. I had to return 45 minutes later to wait for someone to arrive and re-request the pads. Upon arrival, the attendant - without apologizing for their error - indicated â€œWe don't have that many pads,â€ and then tried to place the blame on me by asking â€œwhen did you make the reservation?â€ which I had made 4 days earlier. After opening the storage area, he found they did have pads and placed them outside the door for me to move to the van. While me placing them in the van was not a huge effort, it was 15 feet away and the location should have had them loaded in the van well over an hour earlier when my reservation was to be fulfilled. The van was fine, the â€œserviceâ€ - a generous word to use in this instance - was not.Gerald C.
Everything went very smoothly. I was extremely impressed with the Uhaul app and ease of use. I will definitely consider Uhaul next time I have a move. Thanks!Chris C.
From start to finish the whole automated check in and drop off was a failure. The phone help wasn't worth the phone call and the man at the facility was less than pleased to help. In the future I will rent fro anyone but you. You need to rethink and rebuild the phone app. It is awful.Bernard G.
The equipment was clean, the tires had good tread, and the latch and gate operated normally. Overall I would consider the equipment maintained, however the rear gate did allow water to leak in when I drove through a moderate to heavy rain.Jason P.
One of the very worst business transactions I have ever had. Notes everywhere on how to get your truck. They were all terrible instructions. I was charged for a dolly that was not with the truck. The gas tank was between 1/2 and 3/4 full. There were smashed Oreo cookies in the bed of the truck. The customer service people were just as bad. They could not determine which lockbox the keys were in. They told me to me to check box one and the combination was 1-1-1. No keys. I kept waiting for further instructions and finally I went to box 2 and tried the combination of 2-2-2 and that box opened, still no keys. I just kept going with the combination matching the box number and found the keys in box 4. The combination was 4-4-4. I will not recommend U-Haul to anyone.Dennis N.
If you need an alternate contact person. I suggest doing it in advance. Not when you are standing at the truck picking it upBrian S.
The office was locked with multiple hand-written instructions for Uhaul drop offs. No one was available for check-in assistance. Eventually we coaxed a couple guys out of a back garage to help park the tow dolly. My advice is to move the franchise to a location where they really want to run the business.John K.
Everything was fine.Mike B.
My issue is not with Raymans but with the UHaul online system. Took about a half hour just to get the pick up process to start working, wouldn't recognize the location, wouldn't let me upload photos of pre-pick up conditions, wouldn't recognize all the steps I did from home when making the reservation so I had to redo them from the parking lot, had one phone trying to do pick up while another phone was on hold trying to talk to someone on the help system but gave up on that after 40 minutes. I have read lots of comments of other people experiencing this too, but apparently it isn't getting fixed.STEVEN T.
The new contactless approach was terrible. It took an hour and 15 minutes to get the truck. I had to redo the reservation. Then to drop off was another 30 minutes wasted. Do not recommend for anyone.Samantha P.
Overall for what I needed for a few hours , the truck was fine. However, The truck is parked in a lot that is muddy so getting into it caused mud tracked into the truck. Its a bit time consuming to go through the picture process and document all the damages. The truck was on empty and wasn't sure if I'd get to the gas station. There was something spilled all down the drivers door and across the floor. Also the app said I reached the picture limit so hopefully I don't get accused of a dent that I couldn't document. There was a dash indicator light that stayed on the entire time for oil or check engine. Overall for the delivery of what I needed it for and the few hours locally It ran fine and all went well.Simon P.
It was a hassle to pick up the truck. There was extra stuff we had to do once we made the reservation. It would have been easier to take care of all that as part of the reservation, versus on our cell phone in the parking lot. Also, what is advertised as $19.95 ended up costing $70! Total ripoff! It was not clear that no one would be there to help and that we would be charged extra for after hours service. We probably won't use UHaul in the future. This has nothing to do with this specific location.Eric K.
Check in process was ridiculous. I tried to check in 3 times online and kept getting an error message "sorry, something went wrong." I called the 800 number and she tried to walk me through it, but I got the same error message. She asked me to click tab, but there is no "tab" on my cell phone. I couldn't click "submit" because it was greyed out. Thank God for the in person attendant. He helped me get checked in. When I called the St. Louis office, the rep named Sharon actually hung up on me.sheryl N.