Very accommodating!Douglas Z.
Plaza Sales & Service
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Saint Charles, MO 63303
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.5 Average Customer Rating
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The owner was grumpy, seemed irritated that I was there. I rented a trailer for 10 days. The trailer was in decent shape with the exception the stickers on the trailer were all coming loose. Tires were good and overall function was great. The issue I had was with the owner. When I rented the trailer, he knew when I was returning it but failed to let me know no one was going to be there on my return date. When my brother arrived to drop the trailer off, the facility was closed for the holiday weekend. He dropped the trailer in the lot, took a photo and left. On Tuesday, I received a notice that I was charged a late return fee and an added three days. I called him and he said that we dropped the trailer off in a no parking zone and in front of his door and he had to move the trailer to get in his building. While after looking at the photo, yes the trailer was in front of the door with a yellow curb that you could make out that it said no parking but it in no way impeded him to get into his building. He also said he would not be able to credit the fee since that was all done by UHall. I then called u hall and was asked to send my photo that had a date and time stamp on it and was told the fee would need to be reviewed by management. The three extra days were credited but the late fee was not. I e mailed the manager and he said, â€œmy bad, I did not see the late feeâ€ he then did credit that as well. Overall I did not have a great experience and was upset at the way the whole situation was handled.Richard L.
Loved the mobile experience, was made easyJason W.
Doug and Dan are great! Will continue to use them as long as they are available! Nothing to improve. C SimsChristopher S.
It was dark and the lot was not well lit on the U-Haul side. It was a bit cramped for a 26' truckPAUL H.