First of all I downloaded your U-Haul app to make it easier to pick up my vehicle after hours... It would not load up at the time of pickup.. I had to use my internet go directly to the website and finally was able to check the vehicle out... This location by the door where you put the code in to get the key that's locked there's no light you can't see nothing there was a light above but it was not on.. I had to hold my phone in one hand with the flashlight on and try to finagle the passcode for your key lock box... On top of the fact they parked the vehicle so far away from the building I had to drive back and forth not knowing the procedure of a checkout by phone... Did the driver's license part drove down to the vehicle to start the other part realizing that I needed to drive all the way back up to the building to get the key which there was no light to see to do the damn lock to get the key..Phyllis S.
Fountain Lakes Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Saint Charles, MO 63301
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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Slight problem taking my drivers license photo and uploading it into your system. Other than that, great service and truck experience.Richard R.
Great experience. Theo was pleasant, professional and efficient. Would definitely use this location again.Wendy B.
Moving? Sucks. Theo and TJ from Fountain Lakes Storage and U-Haul? Sweet sweet moving day angels sent from above to make it as smooth and pleasant as possible. These gentlemen took the time before, during, and after their shifts to make sure I had everything in order and got all my questions answered. And they were extremely pleasant to deal with all the while. Forever grateful, will be returning and recommending them for future moving needs💖Hannah R.
Had trouble with check in which caused us to be late for the item we were picking up. Customer service was helpful it was just frustrating.Jennifer B.