My overall experience was horrible with the rental. After I reserved and confirmed a rental I was informed the truck was no longer available and that I would have to go 20+ miles out of my way. So when I logged into my account my mother's name came up. So I called to straighten this all out and fixed everything. So I thought. When I logged in to make sure it had me picking up at a different location than what it was supposed to be. Again I called and fixed it. So when I go to pick up the truck I thought using the online method would be quick, boy was I wrong, it took me almost an hour to finally get the keys and start the truck. I had covered everything through photos to make sure the truck was ready, except for the truck was running pretty rough, I thought it was a diesel engine but after having to change all my plans with the pick up and taking so long to pick it up I went on my way. Well the truck ran rough the whole time and would not go over 60 miles an hour on the freeway. I was so stressed out while driving it for fear it was going to break down that I was utterly exhausted when I arrived at my destination. Only to realize there was no ramp on the truck I didn't even know you had trucks without them. Therefore I had to leave some of my things behind because I really needed a ramp. Needless to say I returned the truck early and the next day I called to report all of this. After explaining all of this to the rep. our call was disconnected and I called back and got a different person who said there was nothing in my account about this, but because I had already given all the info she needed I assumed she would either call me back or file the report I let it go at that. Well I haven't heard anything back so now I'm doing this survey I certainly hope someone responds
Lorie D
Tiger Self Storage
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Sacramento, CA 95827
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Otros servicios de U-Haul
Comentarios de clientes
- 2.5 es la calificación promedio de clientes
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Fix the website. 3 times I checked every box and was denied access to various progress related buttons. The first time I ended up accidentally backing out and was told I would have to call. The call would have taken 30 minutes. I opted to leave and talk with customer service instead.
Ronald NThis location is ghetto and run down. It's hard to access the equipment but the ladies on site are friendly and helpful.
Sara JNot the fault of the facility, they were very nice and helpful but the windshield was bug ridden and the drivers door had a hard time shutting.
Laura NFind a location with more friendly, knowledgeable, and helpful staff. Have an option to rent through an in-person customer service representative.
Lafays M