I usually retrurn uhaul before the office closed, however this was first time renting at this location, they close at 3 pm on Sat, and no further insturctions when I check it out. Owner seems stressed out and did not want to say one more word . returned at 6 pm and called the Uhaul Corp call center to confrim I can drop off the key at the drop off box and leave the truck in parking lot . The Person who pick up my call was supper rude, he told me I have to pay extra day because I returned lated. It was my responsibility to pay extra. I actully asking to speak with someone else who is more respectful ,but this person was just went silent on the other line for a long time. At the end of the call, I was finally told , this is the locatioin does not open on Sunday , I have to come back on Monday, I am not allowed to put key in drop off box on the door nor leave the 26' large truck here. I have to drive it home and pay the extra milage. HE surely mentioned all the extra I have to pay instead of explaining how it should work. Nothing against rental truck , buy the whole communication experience was awful from U Haul staff . The location office looks weired and not very friendly. Super incovience.
Hong M
Lucky Ventures Inc
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Sacramento, CA 95826
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Otros servicios de U-Haul
Comentarios de clientes
- 4.5 es la calificación promedio de clientes
Cuéntanos qué piensas.
Tus comentarios valiosos nos ayudarán a proporcionar mejores servicios.
This was my time renting a U-Haul Vehicle. I rented a 15’ Truck. The check-in was an easy process. The staff was nice and chill. I never drove a Truck before, but for the most part, it was fairly simple to drive. It may get some used to, but you will adapt to driving one real quick. The only thing you should do when driving a I-Haul Truck is to brake earlier. When I Check back in and dropped off the U-Haul truck, everything went smoothly. I highly recommend this U-Haul rental location.
Derick LThe U-Haul app itself needs to be improved. It froze on me in the middle of taking photos.
Maricela MQuick, fun, very accommodating!
David FThey we very accommodating as well ad understanding. We had to extend our rental, they were so nice about it. Made a stressful move go a lot smoother!
James F