These remarks do not reflect on 1023 Storage, rather, on UHAUL corporation. I returned the truck on a Sunday. The UHAUL mobile app would not function so I had no return instructions. I called UHAUL and for hours the agents said the system was down. I had to use my own $20 padlock to secure the cargo area and rental equipment to leave the truck overnight outside the facility gate, and I left the key on the truck's keyring before leaving it in the box. The UHAUL website and app continued to fail for the rest of the day and all evening, so I remained concerned whether I had returned the truck properly. I had to wait until Monday morning to call 1023 Storage to confirm this information.Aaron P.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Sacramento, CA 95825
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- 3.0 Average Customer Rating
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It was confusing to drop off the trailer in an open lot. Perhaps some explanation in advance would be helpful? I was concerned someone could hit it or steal it before it was inspected by the non-existent personnel.Dan D.
There was no one on site until Customer Service was called and we went to a different location to complain. The app had difficulties and had multiple complications getting access to our van. Will never use this location again. Will go to a brick-and-mortar location for any rentals in the future and the 24-hour entry gate has no interest in ever using again.Lisa M.
Let's start with, I'm the owner of 1023 Storage in partnership with U-Haul. I actively address customer concerns and aim to enhance our services. Our new business, launched in April 2023, collaborates with U-Haul to attract more customers and offer their services on-site. I personally engage in the rental process to understand and improve the customer experience. Unfortunately, I can't respond to reviews due to U-Haul's dealer setup, so I'm sharing my perspective here for customers who may have had issues. Athena T. 9/4/2023 1.0 Stars - Addressing Review - The tire sensor was incorrect; all the tires are fully inflated. The sensor has been replaced. I apologize for not including the dolly in your rental; I take full responsibility for that. I'm working on improving our dispatch process to ensure all rentals include everything the customer needs. Joseph Q. 8/30/2023 5.0 Stars - Addressing Review - Thank you for your understanding! Samantha C. 8/28/2023 3.0 Stars - Addressing Review - I met with this customer, a very nice person. I apologize for the issues the customer experienced. Sometimes U-Haul has a bit of a wait with their customer service, and I was glad to be able to help the customer on their way as soon as possible. Regarding our gate, there is an issue where the keypad won't work if you're on top of the sensors; we've added this information to the U-Haul check-in and check-out process. Tony M. 08/24/2023 3.0 Stars - Addressing Review - I am working to ensure that I am there to assist the customer with their return when needed. The customer dropped the trailer off next to the other trailers on the gravel, just off the asphalt road. The entrance road is shared with the County of Sacramento, as there's a pump station behind my property. County employees accessing the pump station are on Homeland Security property, which means they undergo thorough background checks, I would assume. John M. 8/20/2023 1.0 Stars - Addressing Review - I can understand when there is a change in how things are done; there are always questions and concerns. U-Haul has implemented a new way to rent their products, and the pandemic accelerated this change to ensure customers have a safe and easy experience. Hamid T. 08/18/2023 1.0 Stars - Address Review - We have added more signage with numbers to contracts, as well as text messages before pick-up of the rental that provide all the steps if any issues arise. James W. 07/27/2023 2.0 Stars - Addressing Review - At this time, I was off and on the site a lot, and I apologize for missing this customer. The customer was able to drop off the rental with no issues. David B. 06/30/2023 1.0 Stars - Addressing Review - David is a good person who received incorrect information. I had the opportunity to meet him at our bank after this review and apologized. We had a great conversation about the issue and personal life, shook hands, and I offered to buy him lunch. He declined, and we parted ways. Lawrence C. 06/23/2023 1.0 Stars - Addressing Review - This customer asked me for a ride home, and without a second thought, I agreed. I drove him home, and we had a great conversation about the area and his childhood. As mentioned, he received his refund once U-Haul reviewed his rental agreement. We are constantly striving to enhance every aspect of your customer experience. Please don't hesitate to reach out to me at email@example.com with any concerns you may have. I'm personally committed to addressing and improving any issues you bring to my attention. Thank you for selecting 1023 Storage. - James E.James E.
Tire was low, U-Haul had no gas, the Dollie's I requested weren't there, & there was no on site office. Took me twice as long to move without the dolliesAthena T.