Third time I booked a uhaul in a week and all three times I waited between 40 min to 2 hours to get a truck after reserving it. No respect regarding peoples time. I waited 45 minutes in the sun for the truck to get checking in at the location before I could take it. Made me late. The worker showed up late too.Maqsood A.
Moving Truck Rental in Sacramento, CA at Guardian Self Storage
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Sacramento, CA 95820
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 3.0 Average Customer Rating
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No one was there during their operational hours for drop off. We called 10 times and no one answered we finally arrive to see that no one was at the desk. Worst experience ever. We will no longer use uhaulErika D.
Advise the customer the location will be closed and locked prior to renting the truckBenjamin P.
We rented a uhaul from them and it was a pain. Made a reservation online and when we showed up to pick it up, there was no one there. The sign said they would be back in 30 minutes, they did not get back for 45 minutes. Then since we where not going to be finished with the truck before they closed they told us we could drop it off at a different U-Haul dealer. We get a call from the regional office telling us we had to drop it off at the same place, so we where very confused. We come to drop it off the next day, at a different time of day, and again no one is there (during their listed buissness hours) and they do not have a drop off box for the keys so we had to wait for them again. We are in the middle of moving and did not have the time to wait around. If they are going to leave the property unattended because of lunches or something those hours need to be listed online. Front outside of the truck tires where completely bald.Nick E.
Honestly there was a lot of confusion, so I don't blame the worker who was there when I picked up the truck, but all information should be transferred over when giving a new location to pick up the truck because the original one wasn't available. I initially signed up for the 24/7 truck pick up and then for the first location she said she changed it to a regular pick up because they didn't have that option at their location, but when I went to the second location apparently I was switched back to the 24/7 pickup without being informed. It was hard to speak with anyone over the phone for customer service as I had waited on hold multiple times for over 20 minutes. It was my first time renting and I'm not sure if I would be willing to rent from U-Haul the next time. The process needs to be explained clearly to all parties.Ivanna S.
Have all your employees match Patricias customer service, thoughtfulness, problem solving ability. I would give her 6 stars if possible.rebecca M.
Don't put a drop-off location as available if the person working there isn't aware that it will be arriving. Diane took care of the situation quickly and professionally, but U-Haul should have never put either of us in the situation where we had to call around and WAIT to find out if I could leave the truck there. Very irritating after 3 days of moving.Jennifer S.
That place I picked up the u haul,was very very baddebra M.
The windshield was very dirty when I picked it up. Also, the blankets I ordered were not in the truck.Ronald S.
The gentleman at Guardian Storage was very professional with that being said next time I will only rent from me U-Haul store I rented the truck for 2 days returned it within one day and two hours and got charged for the whole thing mileage was $56 plus what I had to pay for gas to do 23 miles. Vehicle was clean well maintained no problems I'm just pretty sure I could have got a better deal at a U-Haul company store that I got at a storage facility. And the gentleman did not have access to the computer system so everything was done over the phone to the company officeWilliam S.
Train the employees on uhaul rentals before having them work alone.Heather K.
Fast and Friendly!Jordanfireworks S.
Have clear policy guidelines on mileage and return location.Katelyn O.
Truck wasn't available at my scheduled pick up time. Was told by employee truck was in the shop when it was really on location. Wasn't able to get my truck until 45 min after scheduled time. Employee little to no help. Didn't explain any of the paperwork jus told me to sign. Bad attitude and slow service. Use another location if at all possible.Bryan S.
the equipment was available ahead of schedule and staff were friendly and helpful.JUDITH R.
Not a thing. Everything was great. Thank you!Dawn G.
The staff was wonderful and extremely helpful.ARVELIA H.
Great place, friendly attendant. Large sign that says if you enter the premises without signing in the cops will be called....kind of off putting so I wouldn't say "inviting". He understood I didn't want to have idle chat so he generated my receipt and said thank you, that was it.LANE R.
Nothing Great experienceBETTY B.
There is nothing I can see that needs improvement. Your staff at this location is very accommodating and pleasant to work with. Thank you...i will be recommending your location to others.KANDIS S.
Some miscommunication but was resolved quickly and satisfying overallRoger J.
I had prepared to pick up my rental using a quick check-in program, online. The guy at the site,canceled our order and had to do it over,took me an extra 30 min. to get in and out. He would not use the confirmation that I printed from your site! We finally got out with a twenty mile est. and a return time of 6 P.M., he repeated that he closed at 6 P.M. At approx. 3:45 while driving down the road to my new home I get a message " we are closing at 5 Pm ...." then something about letting me keep rental till next day & turn in the morning. I called back when I stopped at my new home, and stated I had documentation I had truck till 6 pm, again he asked if I would have it back on time! I stated if I was not harassed, I might have it back early! I only put a little over 9 miles on the rental and had replaced more fuel than I used. I think this site does not represent the best interest of U-Haul or their customers! The down side of this is it was a convenient location for my wife to use.Verlin H.
Excellent customer service :-)LEONARD H.
Nothing really. The gentleman provided kind and excellent customer service! Overall, I am very please with the location and the truck was perfect for my moving needs. Thank you!PAUL V.
Not only was their service top notch, excellent van. Overall I would highly recommend this rental location to all.Karin Jamie S.