I was required by UHaul to drop off at this location. There was no sign indicating this is a UHaul location. I requested a receipt at time of drop off and was told they were unable to do so. I dropped off the vehicle on 2/13 at 11am. The vehicle was checked in on 2/19. I also received notification on 2/19 that I still had not returned the vehicle. I called UHaul within 5 minutes of receiving the message. I was told they would contact the Royalton location to inquire. I was assured that I would receive a call back. I still have not received a call. I called the Royalton location and they indicated that they forgot to check it in. It appears that your organization has a number of customer service and control issues to address. I will be using Penske in the future.
Thomas K
DTM Fleet Service
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Royalton, MN 56373
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Dropped trailer off at 6666 US hwy 1, Port St Lucie and no support there. Could not upload photos in the app. Called store and they said it was fine to leave it. Person was very nice.
Joseph P