Too expensive a bunch of hidden fees it says 19.99to rent I paid over 300$ too much money.Julian T.
Stor Mor Self Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Rosemead, CA 91770
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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KJ provided exceptional service when I arrived and explained the options to me, so that I could get the best deal.Sammy W.
Everything went smooth. Thank you to the teamGualberto G.
PHOEBE2489 the person who we worked with when we first arrived was pretty rude. Zero customer service, did not care when we had concerns, rushed through the process, gave us false information, and we will never return to this location because of her. The handle to roll the window down on the drivers was already broken and was difficult to roll down. The truck smelled heavily of stale cigarettes and was dirty. We had to clean the back area before we could use. The paperwork said gas was half full but it was closer to quarter full. When we told PHOEBE2489 she did not care to update the paperwork, we were shocked! We only did a little less than 11 miles and returned the truck with much more gas than half tank. We really should have just returned it with the same amount that was given to us. Very concerning how this location is run. We will tell our friends and family to not use this location. Bad experience!Christina C.
The woman who assisted me from the front desk was either a moron or a sociopath. I don't say that lightly and I have never complained before about an employee but I was astounded by the treatment I got from the first moments her saying that I would not be able to pick up the van for the scheduled time at 1 pm because that was the lunch hour. I aSked when, then, 11:30? No she could not predict what customers would be needing her services. I said when then after much back and forth and I settled on the only time she would give me which was two hours earlier and I would not have the assistance of my son. At no time did she apologize or explain her actions. Then on my return she acted like she was doing me a favor by saying I needed to put in gas or the bill would be $35. We went to find a gas station and surprise no gas station was within sight for miles. I felt like a fool again for even dealing with her. I was going to rent a storage unit there but have decided to go with Public Storage instead even though I have really been impressed by the quality of the interaction otherwise on dealing with my move although the website leaves a lot to be desired too. but that's another matter. Hats off to Atwater, they were the best!Teru K.