THE WINDSHIHELD WIPER BLADE WAS SO MESSED UP YOU COULD SEE THE METAL. WE HAD TO CALL ROADSIDE ASSISTANCE TO COME AND REPLACE IT. THE VEHICLE SHOULD HAVE BEEN INSPECTED SO THAT PROBLEM COULD HAVE BEEN FIXED BEFORE WE GOT THE U-HAUL. I WAS DISAPPOINTED THEY CHANGED PICK-UP AND DROP-OFF LOCATIONS FROM WHAT WAS ORIGINALLY SET. IT WAS KIND OF CONFUSING.
Matthew M.
J&D Rental
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Rocky Mount, NC 27804
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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This was an absolute living nightmare. We were scheduled to pick up our truck at 8 am. We drive an hour from Raleigh and arrive at 8 am because there are no other trucks available within 100 miles of us. The location is closed and nobody is there. We called the contact number 26 times. The person that finally answered was rude and unhelpful, and eventually stopped responding to us after promising to get in touch with uhaul from their end and fix things. So we call the uhaul customer service line. We spend 5 hours in the hot sun outside of this location in the middle of god knows where rocky mount being put on hold, transferred, on hold again, and finally they hang up on us. All we needed was the 4 letter code to open the lock box and get the keys, but nobody would listen to us and kept redirecting us and being rude. We finally got in touch with someone named Christina who actually listened and solved our problem in under 5 minutes. After 5 hours outside J&D rental and near heat stroke, we finally got the truck. We had purchased furniture pads, which were of course nowhere to be found, but at that point we were going to be several hours late for our move out time and be charged a fee so we didn't even care and just went home. This was concretely the worst and most frustrating experience I have ever had in my life. Worse than my parents divorce. Worse than graduating in a pandemic. Worse than going blind. And then we never got the $50 “reservation guarantee†payment that we were supposed to get if U-Haul didn't meet us on time. We ended up being late to leave our old place, late to arrive at our new place, and having to pay hundreds in fees because of it. I wouldn't wish this upon my worst enemy.
Federico A.I had to drive 1 hour to the location because the previous location that I asked first was not available. Then, after multiple delays and calls I was able to get the truck with almost 2 hours of delay. Between pick up and waiting time I lost almost 4 hours of my day.
daniela N.I spent 3 hours on the phone with uhaul trying to get the key
Monte F.This was the worse experience I have ever had with Uhaul. You all cost me so much time and money on delays. All my help had to cancel due to the time delays. I ended up getting to my destination late which also cost me. My driver missed his return flight which cost me money. Your agent and regional manager were unwilling to assist.
Shannan S.