I was left sitting for nearly 3 hours before a very nice man took charge of the situation and finally helped me. The other younger person had just let me sit,and actually suggested I walk to another uhaul dealership to get service. The entire experience was not good.Kristine L.
Value Plus of Illinois Inc
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Rockford, IL 61108
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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We were notified that we were tracked with an AirTag to/from our destination and back to our home. This is a major security concern for us, and we returned the vehicle early because of it. If there was supposed to be any form of tracking, it was not disclosed at pickup.Brennan G.
Transmission was holding gears. Sounded like the transmission was going to go out.William C.
I would not recommend U-Haul in general. This has nothing to do with the location that I picked up from. This is about the total rental experience. First, the issue of U-Haul not guaranteeing my equipment at one location, 2nd, pick up changing 3 times in 24 hours, and 3rd, me having to drive 120 miles to pickup the equipment is terrible customer service.Gerald S.
I think that it's important to remember the rate per mile that was charged versus the amount that showed up on the final contract receipt. The value Plus you all rental vehicle that I rented from value Plus, was a great experience; with one minor exception. I was told by one of the clerks I'd be charged .49 cents a mile, when in reality the receipt that was emailed to me reflected a charge of 69 cents per mile... I am sure this was a minor oversight, but had I driven the 1,000 miles I was expecting to before my employment contract was changed, I might have been a little bit more concerned. All in all my experience with Value Plus, and the U-Haul rental service was exceptional! I personally like to thank Diego, and everyone else at the store, who works there, for their professionalism, and courtesy. I truly anticipate needing another truck again very soon and several more times before the year 2025, and I'll be sure to come back to them every time!Paddy R.