I had a great experience when I made the reservation online… so when I went to the facility to get the truck the guy was pressing me to get insurance on the truck but I rented once before in February and I ddnt add the insurance so once I dropped the truck off he told me the truck was good to and to leave he then inspected the vehicle and it was all good so I stuck around for a little while longer and then I get a call two days later saying there was damage to the truck which there was never anything around or to hit for that truck to receive any damage he wouldn’t even tell me wat the damage was so he then proceeded to tell me to take it up with U-Haul and hung up the phone in ma face! He then took almost $500 out of my account for something I never experienced with this reservation so now I am awaiting because I put in a dispute the very same day he called me
Karina T
Value Plus of Illinois Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rockford, IL 61108
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I got a trailer it was in good shape got the job done. Not to bad of a price either. Stayed open later than he needed for customers.
robert wI rented a 26' truck with a card on file. It was a guaranteed rental I called the young man and he said I had to come in with my card. I told him I would be there shortly our job ran late. He informed me truck was there for me. I arrived a half hr later and he gave it away stating I was late. I was livid. He had a smirk on his face the whole time and I didn't think it was funny at all. Also had another book the next day and he also gave that away so I got shuffled over to a 24/7 share which hard to do when it's my account and my driver has to pick it up. I will never go to this location again Not dealing with a smart ass when I rent from you ALOT. They need better customer service.
Cari JBe open on time
Logan PFirst time renting car trailer. If you need a trailer this is the way to go. Very easy to use.
Daniel L