It really depends on the of the person picking up. It is an industrial area with limited traffic during off hours. When I arrived for pickup someone was circling the vehicle. I was unsure if they were an employee meeting meeting me or what. Turned out to be someone just talking to themself and they left as I approached. My wife brought me to pick up truck and while she was parked someone (employee?) pulled in and honked at and harassed her because apparently she was in the way of where that person wanted to park. My wife was parked in a designated spot. Upon return there was a large crowd (10 people) blocking the return slot. While they seem annoyed they did move when I asked.Sean M.
Commerce Market & Deli
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Richmond, VA 23224
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- 3.5 Average Customer Rating
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Thanks for your servicejose F.
It is was it is location wise, however, the personnel was professional and helpfulCharles G.
This location seemed messy and unorganized. I had requested a 10 foot truck a utility dolly that was approved on my reservation. Then when I got there to pick up the truck they told me they didn't have either. After negotiating with the store and uhaul over the phone, I was offered a 15 foot truck at no additional charge. The state of the truck was horrendous. The cargo area of the truck truck itself was incredibly dirty. There was actually a layer of mulch all on the bottom of the truck. Like someone used the truck for landscaping hauling. I've never seen a U-Haul in such a bad state.Michael B.