I was scheduled to pick up my rental at 10. When I arrived, I was told by Ronny at this tire shop needed to call some guy to secure my vehicle. I've rented from uhaul before and never had to do any such thing. There's usually a lockbox with a key code or a guy behind a counter that finds your name in the PC and gives you the key. Anyway, I call the guy and he says, "okay, I'll call you back in 2 minutes." Again, weird. So he calls back in 10 minutes or so asking how many miles I need to drive the vehicle. Again, a question I've never been asked when renting from uhaul. At this point, I'm like, "I'm sorry, I've never had to calculate that before and I'm already late." He says he'll put me down for 30 and I'll be refunded anything I don't use. We hang up and more minutes go by. He calls Ronny (the tire shop employee) who then unlocks the box and hands me the key. So I'm not out of there until 10:30 and I'm almost an hour late to where I'm needed. And, on top of all of that, the half dozen moving blankets I paid for we're not in the truck. Not good. Still awaiting my refund.
Micah K
Tire Shop Com
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Richmond, VA 23223
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Otros servicios de U-Haul
Comentarios de clientes
- 2.5 es la calificación promedio de clientes
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no problems with drop off, there was an attendant there to help.
Aran TWe arrived, and there was nobody in the office, which was basically a converted mobile home with sagging steps. We went over to the tire place and the guys there told us that the truck guy was around somewhere. The guy who helps with the UHaul trucks was located. He said that he had the key to the truck, but nobody had called him about our reservation. He handed his phone to me to speak to someone who said we needed to upload a driver’s license. Several folks arrived to pick up tires, so the guy who had been helping us started working with them. After we finished the driver’s license thing (nobody told us this was needed in advance), we had to wait until the truck guy was done working with the tire customers (but nobody communicated that to us, so we were just standing around waiting). The location overall was poorly maintained, with tires stacked up on most of the lot and poorly maintained signs.
Lynn MI got over charged by $127.00 , waiting for my money back
Ashley SI was charged extra $10 for gas after returning the truck. However, I took a picture of the gas gauge before and after my trip and made sure to fill it to the same spot. I should have been charged extra.
CHRISTIAN G