The vehicle wasn't swept out. I also can't figure out why the vehicle isn't given with a full tank of gas, and expected to be returned in the same state. Would save guesswork and math
Cassandra F
Hill Consulting
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Regina, SK S4T1H5
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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The 24/7 rideshare process was a bit convoluted and difficult, but the employee came out and assisted me greatly in obtaining the vehicle, making things just a bit easier and offered check-in return services saving me a bunch of time. Five stars to Hill Consulting!
Kim FI don't think the location is completely the problem, it is how you handled it with the system. The order was made for in-counter pickup but was executed by you as mobile pickup, so, no one was available to give me the truck, and when I tried via mobile app the option for picking it up was not available (since the order wasn't that type). So, I was in the cold, frozen for 1 hour, trying to get someone to give me support, and waiting on hold on the phone. Finally, I could via chat, and then, without any apologies, the operator in the chat changed something, and then the option became available. Prior to that, I must say there was a communication, with a guy from Hill Auto, who was in the location for 5 minutes, called some number in UHAUL before leaving to try to help me, clarifying that the person who usually is here (Calvin Hill) wasn't available and had no orders to process. The answer for me was just to follow the app instructions, clearly without noticing that I COULDN'T BECAUSE THE OPTION WAS NOT AVAILABLE FOR ME. (THE PICK UP YOUR TRUCK BUTTON OR LINK). The caller was Calvin's father since Hill Auto is a small family business. I WAS THERE IN TIME, and yet, only could pick up the truck 1 hour later or so, being marked as late pickup. Finally, the final steps of the instructions for returning the Truck were almost impossible to follow, since YOU DON'T HAVE A MAILBOX THERE for delivering the key and lock. Again, it was difficult to do it with Hill Consulting since they were on vacation. I spent so much time picking up and returning it, that you should really do something about it, and at the very least you shouldn't proceed with any charge regarding late pickup. The rest of the service was great, the truck is what I expected and if wasn't for those procedures my day would be very good and your service would have the benefit of a new satisfied customer. Best regards, Nils.
Nils AI didn't recieve the dolly I had requested, and there is no drop box for the keys. My beef is more with the technical problems I had with the UHaul app and online. It took me over an hour to check my truck out. I finally had to do the online chat with an agent, because I couldn't get through on the phone. They had to manually check me out from their end
JOSEPHINE LOwner was kind considerate and to the point. We appreciated his care.
Ken R