Severly disappointed with the service I received at this U-Haul location. I arrived slightly late, and the staff member called me in an unprofessional manner, asking, "Are you awake?". Throughout our interaction, he frequently commented on my tardiness, which I found unnecessary and unprofessional. In preparing for a multi-state move, the stress already was compounding even before this interaction. Upon my arrival, the staff member began discussing his health issues. While I understand and sympathize with his situation, this conversation was not appropriate for the workplace and significantly delayed the transaction. Additionally, the tablet he was using was malfunctioning, requiring us to repeatedly enter information on the website, which added to the stress of the situation. His inappropriate jokes and inability to efficiently use the tablet made the entire interaction very stressful. I would actively avoid doing business at this location in the future. Moreover, the premises appeared unsafe, with dogs roaming freely and a junkyard-like environment.
Heather W
Hunt Watch
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Redmond, OR 97756
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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The staff can be unprofessional.
Tyron NSpent 4 hrs on the phone with U-Haul. Confirmed twice. I arrive for pickup and truck was out of gas. Spent another hr. On the phone with U-Haul to find another location with one way availability and U-Haul lady Found one 50 miles away. I had to drive my truck to said location, not planned and 100 miles round trip. 80$ in gas. Had people I hired sitting around for 2 hrs. Paid them for it. Arrived in Redmond and he didn’t have the truck. Waiting another hr. To find another location but luckily, another truck showed up a day early. It cost me an extra four hours of work. 200$ extra for laborers and gas.. the stress and anxiety was over the top. The unprofessionalism was astonishing.
Scott BSuper friendly staff. The transaction was very professional. Everything was clean, on time - simply perfect. Will work with again!
Harold HSmall location with limited resources but the man was very friendly, quick and helpful. I would definitely drop off a truck at this location again.
RICHARD L