Be honest.Givr them the product you promise .clean your trucksShawna W.
RMC Rentals & Sales
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Rainsville, AL 35986
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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A muddy messWilliam R.
I booked my uhaul in advance but the next day a lady called and said it wasn't available at that location and to call her back. I called back and had to wait over ten minutes for someone to come to the phone all to tell me, very rudely, that he couldn't help me at that I'd need to call a different number. When I was able to speak with the lady that had left me the message she was very nice and helpful. BUT when we went to pick up the uhaul at the scheduled time I had to take a selfie as proof I was who I said I was. The camera was black and it wouldn't work so I tried doing the live chat and it took about seven minutes for someone to respond. He asked if I was using the app or website and that was his first response, not hi, I'm so and soot anything just short. I told him the website with no response so I downloaded the app and was able to use the camera all before he ever responded back. Then he had to call my husband to verify he was who he claimed to be and we waited at least ten mins for that call. When he did call, again, he never introduced himself, he just said is this Tommy Frandsen and once he said it was he literally hung up on him. It took us almost forty mins to get the truck in what should have taken mins. I've worked in customer service for almost thirty years and this was absolutely AWFUL â€˜customer service'. I doubt we will ever use uhaul again because we were treated so poorly by both men.Courtney F.
Ok I picked up a nasty uhaul then went I went to return it the address given there was nothing there so I tried to locate another one only to find out it was no longer in business. I pull over call uhaul tell them they give me another address and tell me don't worry I want get charged cause it was not my fault. Today I get a bill charged for going over really!!! Very unhappy customer . I had to pay for extra gas and miles for y'all not keeping your website up to date. Do you really think that's great customer service?I do hope y'all make this right. Vicki GarnerVicki G.
They wasn't open on Sunday and the U-Haul website far returning kept booting me offline they charged me 20 dollars far extra day since they didn't work Sunday and charged me 30 dollars far the insurance and I returned it on Sunday talked to a lady on the phone and she said she would lesvea note about website so they wouldn't charge me but charge me anywayRobert D.