A trailer and truck was dropped off per the contract and the rep failed to check in the trailer. We later received an email 5-6 hours later that we were to drop off the truck at a different location. The communication and customer service is poor at the authorized dealer locations and also at the call centers. While trying to resolve this issue, a manager by the name of Samantha (she would not confirm her name), hung up the phone intentionally on me while I was trying to verify her information after stating that there was no other person I could speak to with uhaul except for her. This too has been reported. This type of behavior towards customers is unacceptable and going forward I will not be using uhaul services unless the authorized retail location employees and customer service reps have a better understanding of customer service.
Alquiler de camión de mudanzas en Queen Creek, AZ en Black Rock Gardens
¿Te mudas de o a Queen Creek, AZ 85140? Obtén cotizaciones de tarifas de alquiler de camión GRATIS en Black Rock Gardens. Los camiones de alquiler de
Obtén cotizaciones GRATIS de camión, pickup y van de carga para mudanzas en Black Rock Gardens
Pickups Trabajos pequeños
Vans de carga Trabajos pequeños
Camión de 10 ft De estudio a
dpto. de 1 hab.
Camión de 15 ft Casa de 1 hab.
a dpto. de 2 hab.
Camión de 17 ft Casa de hasta 2 hab.
Camión de 20 ft Casa de 2 hab.
a dpto. de 3 hab.
Camión de 26 ft Casa de 3 hab.
a casa de 4 hab.
Solo tienes que hacer clic en cada uno de los camiones de mudanza que aparecen arriba para ver las especificaciones individuales del camión, entre las que se incluyen: características de seguridad, capacidad para remolcar, ahorro de combustible y, por supuesto, el tamaño disponible de espacio por camión. Cada camión de alquiler tiene precio individual para ayudarte a ahorrar dinero, tiempo y energía en tu mudanza hacia o desde Queen Creek, AZ.
Alquileres de vans de carga y pickup en Queen Creek, AZ
Los alquileres de van de carga y pickup U-Haul en Queen Creek, AZ son ideales para proyectos de mejoramiento del hogar, entregas y otras cargas pequeñas. Alquila vans de carga o pickups para ahorrar dinero en mudanzas o entregas locales. Los alquileres de vans de carga y pickup son populares entre los negocios locales, estudiantes universitarios y mudanzas pequeñas de casas en Queen Creek, AZ 85140. Nuestras vans de mudanza para alquilar incluyen aire acondicionado, rieles con protección para resguardar tus pertenencias, y vienen equipadas con un enganche para transportar un remolque de alquiler.
- Rieles de protección en el interior de las vans de carga
- Transmisión automática
- Aire acondicionado
- Suspensión para viaje apacible
- V-8 con ahorro de combustible
- SRS/bolsas de aire
Comentarios de clientes
The location employee should have walked out the truck with me and inspected the condition
Uhaul has poor customer service from the reps to the managers. I was hung up on by someone possibly named Samantha when I asked to speak to her supervisor. She tells me that there is noone past her. When I ask for her name for reference, she hung up the phone in my face. The issue is unresolved. The employee at Black Rock Gardens took the uhaul and trailer not indicating that the drop off location had changed. The last receipt I have is stating that the location for drop off was 38100 n. Gantzel road 85140. Someone updated the system and enter a completely different address.
I asked to have an appliance dolly in the truck before I picked it up and when I got there they had given me a utility dolly and since it was on a Sunday, they were closed so I could not request them to switch it. Then, when doing mobile checkout, I was charged for a utility dolly and an appliance dolly. I think they need to pay a little more attention to the supplies that they are giving compared to what was requested and make sure the customer is not being charged for items they did not receive.
I have rented U-Haul trucks about 4 or 5 times and I have been absolutely 100% satisfied from pick up to drop off. Thanks for making my rental experiences great.
Great staff, no hassles.
One more attendant maybe
The lot is full of mud from a rain storm. No pavement. Left with a half tank of gas, drove 17 miles and charged $11.25 for gas when I literally used 1/16 of fuel. Complete rip off.
The employee at this location was friendly and helpful. Unhooking the trailer was fast and easy. Overall the location was very good. My issue was that there were Uhaul locations closer to my home and would have been more convenient, but were not offered as an option to return the trailer to. Also, the location I had to return to was not open late on Saturday, or at all on Sunday. I only needed the trailer for Friday and Saturday, but had it for an additional 36-48 hours, which I am sure I paid for. Because of this experience, I will be looking to another rental company the next time I move or need to rent equipment.
Quick and friendly service!
Things are going to go wrong at some point, it's how the people involved deal with the issues that make the difference. I found the on line process to be a major pain (site would not let me log in). The tread came off one of the rear tires and â€œroadside assistanceâ€ had me on hold for 30 minutes before I gave up and just drove back to U-haul. But the lady at the office did everything in her power to make it right for me.
The worker saw me struggling with the online app. I had to wait while he walked by me twice and didnt acknowledge me or even talk to me and instead helped someone else. It was a frustrating experience.
Have actual stores not just lots and random buildings.
Be open later than noon on Monday.
It was quick and the person was very helpful and knowledgeable to get me on my way quickly.
Inside windows dirty, wiper blades no good and it did indeed rain, engine 11/2 gl low on coolant and the truck overheated, the transport ball tongue was not locked down and the trailer flipped loose and slammed into the back of the truck while loading the car. I have used Uhaul several times in the past but no longer will bring my business to your company after this experience.
We tried calling and making a reservation a week in advance at this location and could not get ahold of anyone. Then a women finally answered and told us to call back because she was busy. We were never able to get ahold of her again so finally a week later I walk in the day I need the truck and the young man that was in there was on his phone talking to a mechanic about his car and had me sitting there waiting for 10 minutes. Then he finally gets me a truck after that hands me the keys tells me to go find the truck and also has me take the dully with me and doesn't even help. Such horrible customer service at this location I wish I could get my money back.
Employee has headphones in and feet up on his desk when I come inside. Tells me to leave the keys and he will check me out. The following day U-haul calls me to ask if I would like to keep the truck for additional days or if I plan on returning. The attendant never even processed my truck return, and I didn't get my final receipt until 36 hours after I returned the truck, promoted by someone calling him. Terrible experience, I will not be returning.
Quick and easy! In a dirt lot, but easy to maneuver.
Have a clean cab for rental trucks and trailers that are safe. I even turned the rental equipment in 2 days early and there was no type of reimbursement for early returns, I think that would be an honest thing to do as a company if customers didn't need the rentals for as long as they had originally anticipated.
The employee was efficient and knowledgeable with the hook up to my vehicle. Was in and out in less than 10 minutes.
1) morning I picked up truck, got the combo from the online check in (painful but already did a survey on that) and it was the exact same combo that was set on the lock already. workers there didn't even mix it up when setting it up night before. 2) Returned the truck about 3 hours earlier than anticipated. Arrived at the location, it was open but no one was in office. Had to wait 10 mins and then call the # (with no answer) before the clerk strolled up from across the street. Nice.
I was perfectly done thank you