When there's a problem with a customer's order instead of charging their card for something that you have no idea about maybe you should track down the item before you charge a customer's card and cause them Bank problems this is why there is poor ratings on my end because it was very unprofessional the way that I was treated when I got the truck I got charged extra for a U-Haul dolly that I never used then I got charged for it as a purchase price and got charged for it and had my bank account overdrawn three different times because of U-Haul company very bad company very unprofessional will never ever use this company againCHRISTEAN N.
Moving Truck Rental in Presque Isle, ME at Perrys Inc
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en Presque Isle, ME 04769
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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- 3.0 Average Customer Rating
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This was awful. I got charged for a rental that I didn't even use and I had no way to contact the person and let them know that I couldn't use the trailer due to not having the proper equipment on my SUV. I explained the situation (hitch had been stolen off my vehicle, typical Northern Maine thing) and the store owner could have cared less. I will not be getting anything from there again, nor will I be using UHAUL. Their customer service when I tried to get a refund was unsatisfactory. I run 5 businesses, so I do understand policies and what not. This was completely out of my control and both the store manager and UHAUL made it a terrible experience.Marissa B.
The 2 people I worked with were very helpful.JAMES S.
The only issue we had was the uhaul truck we had rented was stuck in the snow AT THE UHAUL LOCATION. After A HALF HOUR OF some salt, cardboard, and a few other things we were able to get it out with the help of the NICE CASHIER that rented us the truck. After that it was smooth sailing loading and unloading the truck.Sara C.
All the places to rent a uhaul in town were closed on the weekend. I was forced to drive 40 miles to the next nearest rental place. Which they had none available that day so I had to request on for the next day. Which meant I had to drive another 40 miles there and back the next day. The rental place didn't give me the one way price because they needed the truck back the next day. So I was again forced to drive 40 miles to return it where I was met with a charge because I was a few minutes late.Brenyn J.
I had to go to another town to get my trailer after I reserved it in my town and had to rent it an extra day and lost time at my jobROBERT W.
Customer service was excellent!!! They had a good area to park the truck. Staff made sure my needs were met. They also asked how the truck performed.Kristopher B.
the sales rep was amazing and knowledgeablematthew W.
Dave was abrupt, not willing to show me the inside of the trailer or anything about hooking up or detaching or driving with trailer; which Id never done before. When I asked questions he said â€œsomeone will be around to do that for you.â€ Taillights on trailer did not work; he told me to drive it home anyway (illegal and dangerous) and â€œfigure it out when I got thereâ€. I had to call another U-Haul place in town (Cowetts) who were amazing and willing to have me bring the trailer there to fix the lights even though it was not there responsibility. I would go back to Cowetts any time, I would not go back to Dave at Perry's for anything. Also Dave didn't wait for me to look up my area code for my drop off location in Mass, and just selected an address 45 minutes away from me, saying â€œbut you can't just bring it to any U-Haul and they'll take it.â€ That is apparently not accurate and we've had 2 days worth of problems trying to return this stupid 5X8 trailer.Ingrid A.
Everything was perfectjamie T.
Keep on keeping on. They helped me wonderfully as well. Thank you.KYLE G.
More then one person to help with trailersJOSEPHINE R.
I was supposed to recieve a paid statement about my extra payment, but never did. I know this area isn't Ariziona, howeverI guess that's is the way it goes. I know someone will have a good excuse for all tihis. So I will take it and lump it and live goes onRose L.
No suggestions. Our experience was perfect!!Barbara W.
A good place to do business.michael P.
the uhaul lights werent hooked up and i got a 185 dollar ticket for hauling a trailer with no lights. Then when i got home and unloaded it. I told the boys to hook the lights up right they couldnt because it needed some kind of adaptor. sothe lights werent hooked up from the start/. so No i will not rent from uhaul again or recomend it.crystal G.
Friendly, personable, professional. . Always a pleasure as we have used this facility 4 times prior!!WILLIAM M.
I set up everything online with registration and input all of my information. That way when my fiancÃ© got there it would be easy. The man that checked him in did not take the confirmation number for the reservation. My fiancÃ© had to do it all again. Which was frustrating and time consuming. Because of this mishap we had to take more trips which stacked up miles and it got expensive! It would have not been if we were able to just pick up the truck with all the preregistration work I did! Now we're out more money over a simple move because one worker didn't know how to properly follow though on a preregistration, with confirmation number.Violet H.
Young lady was polite, professional and courteous. She was very sweet!William M.
Return was extremely quick, professional, and very friendly! Will do business here again!William M.
The rental agent did not appear to have much experience!!bruce C.
The clerk had no idea whatsoever how to rent me the truck. Had to wait for over an hour for the owner to arrive..The store doe not have working debit card ability.. I will rent again from U Haul but never from here.. the U Haul in Caribou is not open on weekendsMilton M.
I was supposed to have a $50 credit pending on my account, I called the main 800 customer service number before I picked up the trailer to make sure I could apply that to the rental. They said that I could and they were supposed to note the account. I get to the location for pickup and they don't know how, and won't credit the $50 towards my rental. They made me wait for a field manager, putting me way behind schedule, and causing me to lose money. I could have gotten paid to haul two cars that day, but because of the delay, I lost the job hauling the second car. Not only was I delayed, lost money, but I was also stuck out in the rain on the phone with customer service because the building prevented cell service. When the field manager arrived, he was not concerned about helping me, he first emptied his truck of two trailers he was hauling then came to address my issues, causing even more delay for me. Once I had his undivided attention, it was clear he was not looking to help me utilize my $50 credit, but was more looking on how to shift responsibility and deny me using my $50 credit. I was assured I would hear from someone within 24 hrs to resolve the issue, 24 hours expired at 12pm yesterday afternoon, we are now close to 48 hours and still have heard nothing. This is exactly why Penske got my $3600 for my cross country move last year, and not uhaul.Christopher T.
Truck was filthy. Mud all splashed up on the sides of the truck. Inside cab smelled like horse manure. Truck steering pulled to the right when driving on the road. I had no choice, as it was the only 20' truck intown.Michael K.