Improve U-Haul the website the customer service the everything about U-Haul needs improvementsDavid F.
Moving Truck Rental in Prattville, AL at Highway 14 Store All LLC
(Distribuidor de U-Haul del vecindario)
Prattville, AL 36066
Services at this Location:
- Lun. - dom.: cerrado
- 5/11/2021 - 5/31/2021: cerrado
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Prattville, AL 36066
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
Comentarios de clientes
- 4.0 Average Customer Rating
Let us know what you think.
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Excellent customer serviceChaquan M.
Truck was full of boxes that had food trash in them. Lady said the truck was full of boxes and we could use them if we wanted. Boxes ended up just being full of fast food trash.Steven C.
My pick-up time was 8am and the location did not open until 9:30am. so i would definitely change the time of pick up.Kayla W.
Great customer service...Sybil was greatMARCHELL B.
I chose the option to pick up my truck with my phone because it promised a speedy experience without having to wait in line or go inside. The process took almost 20 minutes from the time that I arrived and the online agents were unresponsive. When I was finally told how to access my keys I was sent inside anyways where I still had to sign and initial papers. Knowing ahead of time that this location required going to the desk upfront would have saved me much time and frustration. I would not rent from this location again and I probably will not use U-Haul again. The lady at the desk was very pleasant and none of this was her fault.Ronald P.
All was fine, but the lady at the front was very slow. She was nice enoughCRYSTAL S.
The location and service were average. I do not have any complaints regarding the location or service. My complaint is in regards to the trailer i rented. I rented a 5x8 enclosed utility trailer. The trailer door was extremely hard to get up and down, we even experienced trouble getting the trailer door to lock into the groove. We were able to see that the right side of the door was not closed all the way, however we checked and rechecked to make sure nothing in the trailer was blocking the door from closing all the way. That being said the trailer door really made for difficult hauling. I have previously rented the open utility trailer and had no problems at all with it.CRYSTAL R.
They were very helpful and the truck worked well. I will use them again if I need a truck to do local driving and hauling.debra R.
The lady up front is so nice and accommodating. We will definitely go to this location if we ever need to rent!Emily S.
Had a reservation for 8:00AM, No one was there, and I had no direction on how to get my truck. After tracking down who to call, I left a message and eventually got the truck by 8:30.Jason H.
Was having a hard time getting my card to go thru the new system took longer to get the uhaul than usually. I got a lil fraustratedMELINDA F.
Really nice and friendly lady. Thanks for making my experience great!Cathrine S.
The truck was not clean and the tires were not aired up to specifications. I was overcharged for one day. Will use Penske next time.PATRICA D. C.
Everything was great and the representatives at the pick up and drop off locations were understanding and very welcoming. U-haul is the best place!Rosetta W.
There's nothing that need improvement. The customer service representative was awesome. I will definitely be using their service again.Kathy T.
Clean it out Door needs to be fixedPat B.
Very nice ladyAdam B.
Outstanding Customer Service. To all of your veteran employees "Thank you for your Service"Regina J.
Sybil was most helpful made a couple of suggestions and saved me a lot of time and money....Truly impressed !!!!!rich C.
I booked at another location but the UHAUL website changed it to another location and I was not aware of this. please change your website so that it is VERY clear to the user that where you chose may NOT be the location that uhaul books your rental. I looked dumb showing up at the wrong place and was upset to find that the online booking changed my location. not cool uhaul, not coolKENN P.
The oil light came on after 80 miles. I couldn't get any one on the phone to assist.PAULA B.
One issue we had is that they only had 6 blankets and we had ordered 12. This forced us to make extra trips to protect our belongings. Elsewise, good experience.CHRISTIAN W.
you are good nowBEN S.