Reserved a furniture dolly with trailer. When picking up was informed they had no dolly. This was a huge problem. It was the main reason for my move. I needed it. They called around town and said they found another place across town that had 6. I drove there and they had none. U-Haul's system is screwed up. I never got one. I was pissed off.
Steve S.
D&M Automotive
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Pottsboro, TX 75076
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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You need to greatly improve your app. I did not receive the initial messages so picking up took me over three hours. I had to work online and then be redirected to the app. The only reason I was actually able to pick up my vehicle is because the owner of the shop came in for some thing else. We both spent significant amount of time on the phone. The final customer service rep was fantastic, somewhere along the line one of the reps changed my pick up time to 11 PM. It was frustrating and confusing. I don't think once you've ordered a truck you should have to look under the more information bars on the app to find your order. There Hass to be a way to make that populate. All in all I was satisfied with the truck and the shop I got it from, but the process was absolutely absurd. Returning the vehicle did take 12 forevers, but it was nothing like the process of picking it up. I was due at ten. It was literally closing into 1 pm when I drove off the lot.
Cathy M.Very friendly and professional personnel. Easy and accommodating checkout and check in process. Definitely recommend others use their location.
David C.Friendly Folks and professional attitude, good representatives for the UHaul brand
Richard K.Staff were very helpful. But my overall experience with U-Haul was terrible.
Frances C.