Upon returning my keys, I was instructed to place it in the key drop box which had a very narrow opening that could not accommodate the keys. Did no one check this before. So instructions on returning the keys were incorrect and there was no one present to guide you.
AVION JACQUELINE THOMASWALSH
J's Mobil
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Port Jervis, NY 12771
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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There were A lot of dents and damage on the vehicle once I arrived to pick it up. A lot of pictures that I had to take to ensure those damages were there
RYANLOUIS VELILLAReturned truck after hours
Tamara GiuntaGreat customer service
John AndersonI rented with the mobile share. First I was 30min past my pick up time and was unable to start the rental thru the app. I had to call customer service to start which made me even later. Then when I returned the van I was unable to leave keys in drop box because the slot was too small. I guess made back when keys were just a skinny key . I had to call customer service again!! I also would suggest the establishment should put up no parking signs in the are where they want you to leave the uhaul. I had to ask a customer to move their vehicle because they parked right where the van needed to go.
SUSANNM POTTER